Accord Lets

I’m going to make this brief because otherwise there’s a risk I’ll end up on an extended rant.
Seemed great when I emailed (from Canada) to enquire. Very friendly, suggested some properties. I particularly liked one… unfortunately. I was told that the agent was leaving in 35mins for a few days and there were 5 viewings scheduled for the next day. Being an idiot who was making a huge move, I panicked and put a hold on the apartment.
After this:
–Think the fees were a total of £450 — including money for credit and reference checks (the actual breakdown varied according to which receipt I looked at-​up to £150) which weren’t even done
–The apartment that was meant to be move in ready, have a dishwasher and 2 furniture changes had little of the pictured furniture and no dishwasher along with empty cupboards, no TV, no vacuum cleaner etc.
–Manager was rude and talked about me in the third person
–They claimed no fob was needed to gain building entry — wrong
–Had no keys when I arrived for my appointment. When the guy with them came back, they realised they needed to cut them so manager headed off. Came back a while later having realised the shop was shut. That was over 45 minutes just to sign paperwork and get keys. So inefficient and disorganised.
–Said they’d refund £50 for being inaccurate etc but I’m still waiting weeks and weeks later. They never offered to refund money for the checks they didn’t actually do. FREE MONEY for Accord. Lucky them.
–Landlord and landlady (who couldn’t be nicer or more helpful) are also very disappointed. Including that they were told a guy was renting their apartment. Great background check! (Accord also sent a receipt to MR Gráinne M after I’d been in there in person. Nice).
In summary, when I rent again (and considering I’m paying more than I should for this place thanks to getting a deadline to decide, that could be soon) I’ll choose any letting agents but Accord.