Element Bespoke Jewellery

I just can’t speak highly enough about Element Bespoke Jewellery. It’s everything you could wish for when looking for an engagement ring. The team were extremely helpful, couldn’t do enough to help or advise whilst not in anyway over-​powering (like some of the shops can be).
We walked up and down the jewelry quarter and I’d seen a ring I liked — but by chance we popped into Element (a little further down) and I’m so glad — I found my ring and instantly knew — within an hour it was ready for me to collect. Stunning jewelry — great service — can’t recommend enough.

The guys at Element are both extremely thoughtful and extremely knowledgable. Which is exactly what you want if you’re asking them to produce a unique item of jewellery that you’re going to wear for the rest of your life.
We got both our wedding rings and my engagement ring from here, and the service was really personal and considerate both times. We had a bit of a complicated engagement ring scenario that involved an antique stone and setting that needed re-​casting and putting on a band, and they did a perfect job. It’s also nice that you can see their workshop — from the shop front there’s a glass panel into it so you can see them beavering expertly away at their craft.
They’re really on-​the-​ball with the administration of the whole thing as well, which is brilliant if you’re planning a wedding and have a thousand other things to organise. Their customer service and communication was excellent. Since the wedding, we’ve been back a few times to have the rings cleaned and one ring needed to be made a little smaller due to weight loss — all these were done free of charge. Again, there’s nothing bad to say. So I shall say nothing bad. 5 stars all round for Element is well-​deserved.

Whilst I haven’t bought anything from Element I have seen first hand and heard about their amazing service from a few friends now. When a close friend went in search of their wedding bands and engagement ring this was one of the places they went to first after a recommendation from another friend.
Greg remembered exactly who the friend was, asked about the wedding and how they were getting on, and frankly that level of customer service, passion and love for the work you’re in is what you want if you are out buying wedding bands.
If you have a budget they will make your ideas work for you and they want everyone to have the best, so much so they are more likely to haggle themselves before you get a chance to try.
Brilliant service and craftsmanship whether you are after traditional or more modern deisgns.

If you are looking for something unique and different. This is the place recently had a beautiful bracelet made for me and love it. If you want something unusual I would definately recommend calling in to this shop.

Nothing but praise for Greg and his team: they made and delivered my self-​designed wedding ring just in time, spot on budget, and the personal service was outstanding. Two reviews in one:
–I first visited Element in January 2010 when looking for a palladium engagement ring.
Element is situated in the heart of the jewellery quarter. Their shop is relaxing, with wooden display cases letting you see what’s what. No overwhelming ‘huge selection’, just a range of very tasteful modern jewellery. Lots of helpful display materials: examples of diamond cut and sizes, examples of wedding ring profiles and thicknesses, that kind of thing.
They also have their jewellery making workshop out back and you can see the work through a large window in the store. Like restaurants that have the kitchen on display, you can see the machinery and the craftsmen at work. In an age of outsourced mass production, I find this reassuring :).
Overall it’s a great place to learn and choose a ring. The staff are relaxed and helpful. They’re quite unlike the pushiness or salesy approach demonstrated at some places in Jewellery Quarter. I can’t imagine a better place to help you select your wedding or engagement ring.
– Later in 2010 I used Element’s bespoke service for my palladium wedding ring. They were specifically recommended for this by a friend I know at the design school nearby. Here’s how it went:
* First, I faxed them my sketch of what I wanted it to look like. Soon I had a call back from Greg who asked me more details and gave me his direct line.
* They then sent me, by registered post, a wax model to try on and approve.
* My fiancée suggested the ring profile be made wider and less heavy. I called Greg to discuss this and suggested he go ahead with the change but with no need for a further wax by post as I trusted his understanding. The price did not change — like I say, excellent customer service.
* They had the ring cast in palladium in very quick time.
* The finished ring, polished asymmetrically and engraved just as I’d hoped, hallmarked in Birmingham (palladium is now hallmarked), arrived by recorded delivery just in time for my wedding day. It looks perfect, fits perfectly, and my (now wife) was stunned.
On the basis of this experience I’d be happy to recommend Element Bespoke Jewellery to anyone looking for a custom design. You only get one chance to buy wedding and engagement jewellery; how valuable it was to have someone trustworthy and helpful to make it for me. Five stars.