Nando’s

I have visiting this place for over 8 years now. It started with very good experience and very helpful staff. but my recent visit to this branch of Nando’s proved very bad. Initially impression: The price board from above the counter is removed so new customers as well as regular customers don’t know what they want to order unless they are given the menu.
As I entered the place there was no one to greet first of all so I thought maybe the protocol has changed. so went straight to the counter and as I was about to oder the sales person asked the table number, Upon reply that no one gave us any table number because there was no one at the gates, the reply was «NA MAN I CAN’T SERVE UNTILL YOU HAVE THE TABLE NUMBER», I looked at the man’s language and thanked him for helping us by telling us that he can’t serve us rather than telling us to get the table number from the gates first.
What a plonker sales person. Anyways, when looked at the menu, was shocked the prices have sky rocketed, what the hell man… is this PETROL version of chicken, so expensive. I guess they should start importing chicken from CHINA now. it will work out a lot cheaper and they can make %1000 times the profit…
Oh well this was my last visit to Nando’s. Bye Bye Nando’s, you use to be good, I won’t even say good luck in the future, because I can see chicken becoming a commodity now…

As other reviewers have said, this is not a very good branch of Nando’s and I was disappointed with my meal there.
The food took longer than usual to arrive and was definitely pretty stingy with the portions!
Not somewhere I would choose to eat again.

You have got to do something with this joke of a food place that is run by complete fools who know nothing about customer service. As time goes by it gets worse. The food is under cooked even after requested it well cooked (skin left soggy and chewy on the chicken).
We waited in a queue to give our order, and we could hear the waitresses chatting amongst themselves, swearing at each other loudly! Laughing at some joke, the vile language they were using in a public place where there are children present. There’s no consideration for the customers who they know can hear them. One waitress was carrying a pile of dirty plates from a table just shoves her way past the queue — actually rudely bumping into people and not an ‘excuse me’ in sight. She had the nerve to look at the ‘offending’ customer in her way with so much resent like she was really angry at the queue.
The worst came when we ordered food, and the table was too small to set the plates, we could see other bigger tables available that they were cleaning to close for the night ?? (it was only 9:30pm by this time). Their salad is tired looking.
We requested for a bigger table as our 5 plates could not fit on our table, the member of staff told us there was nothing he could do, and we’ll have to put the 1 plate ON THE FLOOR! He shrugged his shoulders and walked away! Outrageous! We have definitely stopped going to this place and rather travel 30 – 45 min to Nandos Wolverhampton, which — no matter how busy they are, always treat you with respect, smile at you and actually give you your moneys worth. I can not believe we have been putting up with similar behaviour for over a year. Nandos really need to sort out the service at this branch. Because it would be really sad if bad reviews started showing up. I have many more stories but this last one did it for me, and that was the last time I would go there.

Nandos is famous for their chicken. They sell chicken with different strengths of chilli. You order in a different way you pick what you would like and then go and pay for it at the counter. It is a really popular place in Birmingham. They seem to all be forigen and not understand your order at first however it is worth it as the food is really nice. A little expensive but really nice food music and decorations. They are clean and the chicken is cooked where you can see it. The food arrives hot and you can also put more sauces on. You can buy sauce bottles from here. The drinks are called bottomless where you can refill them, this is really good value for money. Would recommend.

I have always visited this Nandos as not only is it conveniently placed at Star City which has a cinema complex there, so combine movie with a meal, but also it is the only Nandos I know of that is halal meat friendly. The reason why queues can be a 30 –45 minute wait is because of the fact that everyone loves the mexican peri peri chicken meals and other such delicacies. The burgers and salads are great, as are the accompaniments to the almost obligatory peri peri chicken, such as corn on the cob, mexican rice and olives etc. One word to describe Nandos meals, in the words of childrens character Dora the Explorer. Delicioso! There is a seating area for those who choose to wait in the restaurant, otherwise you can browse through some of the shops at the complex. And the Peri Peri sauces that accompany the meals are also to die for!!! (Can now be purchased at most reputable supermarkets for us to enjoy in our homes).

Nando’s is usually cheap and cheerful but a recent visit proved this to be wrong — well at least in this restaurant.
The customer queue is way bigger than the actual customer capacity within the restaurant and the queue is just simply ridiculous! Why would you want to wait 45mins for a sticky table, miserable staff and overpriced food?
What annoyed me — minus the queue, was the fact the price of a chicken burger had gone up and the size of it had been at least halved! This is crazy, and its not just this branch with the shrinking food — others have all followed suit.
Try to avoid this branch of Nando’s at all costs, visit the city centre ones instead, this is in need of a drastic re-​vamp.