UK Replacement Certificates

I have had similar problems. Ordered 2 replacement marriage certificates on the 4^th January 2012, they had my money on the 4^th January but still on the 16^th February no certificates. Despite phone calls (promised an update but no call) and email (no reply) only excuse was that it was ‘with the team’, whatever that means!!!
If you believe their website the certificates should have been delivered in a couple of weeks.
You have been warned!!!

Their website said 3 – 4 weeks, but after 6 weeks I’m now still waiting for my replacement Decree. I heard today that it might take another 1 – 2 weeks to arrive! No proper explanation for the delay just vague excuses that my file is with the team and is being worked on. At the outset, I offered various extra information (addresses etc) but they said they didn’t need it, but then 3 weeks later I chase them and at that point they ask me for this information! Last Monday they said the certificate/​information had been found and that it would be printed and sent to me within a few days especially as I said I needed it for a meeting in the near future. Today, nine days later, I had to chase them again and I’ve heard that it might be another 1 – 2 weeks to print & post. When I phone, they often say they’ll phone me back later that day with an update but they never do, ever. This delay has caused a lot of hassle. No explanation why. No apology. Just a non-​refundable credit card receipt.