IT Services

I’ve basically used IT services for printing documents, other than my initial visit to hook up wireless on my laptop. That was the beginning of first semester and Shawcross was swarming with students. I was in line for pretty much the entire afternoon. However, service since them as seemed much more prompt and friendly — I can view the service desk from the computers in Shawcross.
There are several printing areas/​computer clusters available on campus — not only are they listed on the IT website, but you can tell from looking online how many computers are free at each location! Oh, what an age.
I’m sure it’ll come in handy when papers are due.

This service is a god send in terms of getting everything set up on campus and if you didn’t have your computer set up by them then you had it set up by someone who did. They also give you free computer virus software for your entire stay at uni so you do not have to buy Norton or whatever and save yourself some dosh!
If this place wasn’t set up the university simply wouldn’t run. I agree that the staff really know what they are talking about and give really helpful advice.

IT services at the University of Sussex are responsible for the entire of the university’s internet and computer networks. They provide computer ‘clusters’ all over the campus, but their headquarters is found in Engineering I (also now known as Shawcross). The above opening times relate to the hours you’ll find a member of staff around to give you a helping hand (sit in the computer room for a day and you’ll be amazed at how many people manage to delete their files, or can’t work the new Microsoft Word!), but the actual computer room (as well as others on campus) is available for use 24 hours and accessible via a key code. I spent the week before my dissertation run up in here, and the 24 hours access was, unfortunatley, all too valuable!
The staff are also really helpful — you’ll need to book in if you want an IT person to diagnose problems you’re having logging your laptop onto the system, but a guy fitted me in at short notice (whilst waiting for some software to load on his other customer’s laptop!) and happily helped me out. I’m sure some have had more negative experiences with Sussex Uni IT — as the internet can frustratingly go down at times — but all in all, it’s been an excellent and efficient service in my experience.