T Reeve & Son

Had a minor accident and the boys at T Reeve and son had me fixed up the next day
Not only did they fix my minor damage they replaced some wipers I needed doing as a courtesy
Top firm highly recommend

My car went into TReeves back at the end of August (we are now 1^st October). My car had minor scratches after someone reversed into me. It took them 2 weeks to do the 1^st repair !!! It came back completely unsatisfactory. There was a bleb in the paint work near the rear wheel arch, a sanding mark on the rear side panel and the bumper did not fit correctly!!! Plus I had to have an emergency call out as dusk was fast approaching and I has no rear light, indicator or hazard light. I had to foot the £118 fee to find out they had not even connected the rear light at all!!! The 2^nd time they took it back, even though I pay my insurance company for a needed like for like vehicle, they refused this and sent me a completely inadequate Nissan Note. So I was left to hire a car (once again me footing the bill). I received a call on Saturday 29^th saying I would have my car back that day. At 5.25 I had a call from a gentleman called Mike saying he was not happy with the repairs so was ordering a new bumper and I would have it Monday!!! I have just received it back at 7.30pm to find the new bumper has a drip in the lacquer and the mark still visible (bear in mind this is their 3^rd attempt at repairing it) and the car was unclean and the back seat was sodden wet!!! I has to accept it so I could stop wasting money on a hire car and in no way want it going back to them AGAIN!!! I am now awaiting my insurers to sort out a reputable firm to repair my car to a reasonable standard, Direct Line are as unhappy as I am and I’m hopefully sending it to Seward with a hire car as I should have had!!! Fuming is an understatement! 5 weeks have passed and 3 bodied jobs later!!! I will never use this company again !!!

Fortunately, my experience was better than that of Gasgirl2000. Following a collision my car needed fairly extensive repairs: these were completed within 10 days and my car now looks as good as new. All the work was completed on time.
A useful service they provide, is the ability to ‘fast-​track’ the insurance estimate by e-​mailing photographs of the car and its damage to Reeves.
Not all in garden was rosy though. The initial phone call from Reeves was not as prompt as the insurers said it would be (Monday morning instead of first thing Saturday); the car could not be collected — contrary to my insurer’s reassurance that it would be; once I had dropped off the car, they were too busy to offer me a lift any further than the nearest train station; and having read on their website that they can hire cars out to customers, I was surprised to be directed instead to Enterprise car rentals (who usually offer a discount to Reeve’s customers).
With me, the staff were never less than polite; the impression I gained was that they were somewhat beleaguered and didn’t have as much time they needed to build the relationship with their customers.
Sadly, my car was delivered back to me by Reeves with a rather noticeable dent in the sill and with some mis-​aligned rubber trim; suggesting that a final inspection of the vehicle had not been thoroughly done. When I pointed this out to Reeves there was no quibbling and within a day they had made good, loaning me a courtesy car in the meantime.
Overall, Reeves did the job and the staff were polite. The final result was a car that looks immaculate. Their response to my dissatisfaction with the condition of my car when first returned was entirely appropriate.