Best Bites

I was VERY disappointed with Best Bites, i will never return as a customer. I ordered a lamb kebab and a chicken kebab over the phone to be collected for me and my husband. As i returned home with our food ready to eat, i see that they were donor kebabs. I called straight away to get this replaced.
The guy over the phone was very rude and said that he wasn’t going to replace the kebabs because i didn’t state i wanted a lamb/​chicken Shish kebab and Donor is made from lamb/​chicken so apparently he gave us what he believes i ordered. I said i didn’t ask for a donor then how did he know it was the donor kebabs and not the lamb/​chicken shish kebabs. i also said he shouldn’t have presumed if : —
1) he knew that he sells two types of lamb/​chicken kebabs then why didn’t he say when placing the order. (i don’t know how his menu is written)
2) i didn’t say i wanted DONOR kebabs.
He said he was willing to loose a customer than replace the kebabs. I was shocked and appalled. Customer service was terrible, i definitely wouldn’t recommend.