Quest

My Daughter has been a regular customer of this shop for some time and spent a fair amount of money. How sad then that when she tried to return a bag she purchased 3 weeks ago because it had a faulty zip, the staff were incredibly rude and ignorant with her. They clearly did not want to replace the bag even though you could see the fault in the zip.
One member of staff actually grabbed the bag off my daughter and the other was shouting Listen to me I am speaking English. What an intelligent
statement.
If this shop’s owner is prepared to take people’s hard earned money then they should be prepared to be fair when a product is not of merchantable quality or fit for purpose
What appalling customer service. I will refer this matter further.

I found Quest to be FANTASTIC!!! I have never been into a small shop that has a new delivery of stock every week. I have been shopping along with my daughters for many years and wouldn’t think of going anywhere else. They cater for all sizes; my friends are size 12÷14÷16 and my daughters are ⁸⁄₁₀ and never have difficulty finding what they want. If they sell out they have always ordered in from one of their other shops they did that for my daughter’s prom dress which they wouldn’t sell to anyone else who was at her school so she would be the only one in that dress. The quality of the clothes is fantastic; certainly not cheap rubbish! If you want cheap trashy clothes don’t go there, go to Matalan. The staff at Quest are great and very helpful. I strongly recommend you pay a visit, my friend travels down for a special visit from London once a month to have her fix of Quest. Their bags are particularly great, with a wide range of styles. Take my advice PAY A VISIT SOON; YOU CANT BEAT THEIR PRICES.