Avw

Having read the shinning reviews and believing the mechanic hand an intimate knowledge of the vehicle, I had taken my van in to have an informal inspection.
(The Inspection failed to notice a key part of the suspension was severely compromised)
But was recommended to have a new used engine installed.
I agreed…
Installation took significantly longer then quoted; this was considered during final billing.
But poor quality of work meant Oil Leaks, coolant Leaks, overheating, clutch slip, cold starting issues… All of which meant multiple visits and more outlay. I feel have been very fair with these issues.
Finally I had noticed a snapped bolt head (high tensile) had been left in the engine bay a few months after the install. If had paid more attention to this i probably would of noticed this came from the engine mount and the rest of the bolt was stick in the block, I probably would of also noticed the other bolts did not have any thread lock applied. Instead the engine fell out whilst driving.
I will not be retiring to AVW, they are expensive, wasn’t amazed by customer service and ultimately very sloppy if not dangerous.

I used to use the main agents but NOT anymore since finding these guys.
They are Bosch approved so they have to be good & it shows. They have allsorts of diagnostic kit and they know how to use it!
What I really like is that on a service/​MOT they tell what is desperate and what can safely be left for a bit, that really helps me trust them, plus they kept the old bits to show me what had been replaced and then explained why.
They even lent me a car, I admit not shiny new one like the dealers but quite OK and no sales pitch when I brought it back

Having had two Audi s in the past thought AVW were good but I have now changed my mind after the last time I took my Audi A3 there for a minor problem. They said it was an alarm issue but after having the car for 2 days couldnt find anything amiss. Have ing explained the problems prior to leaving the car there they assured me they knew what the fault was, and 2 days later faced with a bill for labour but problem still there.£140.00 lighter after that visit and a feeling of being ripped off.