Cannock Library

I have been using Cannock library since moving here 5 years ago. At first it was very inviting with happy smiling and helpful staff. In recent times the library has been modernised with self service machines and fewer staff and in my opinion this is not a progressive move for the library. The few staff that are left spend their time chatting to each other without regard for library users and no longer give the impression that they are there to help. The books are not returned to the shelves correctly and often the alphabet restarts some way along which is annoying. The self service machines are shut down early so that staff go home on time and yesterday when my husband and I visited the library we were told that we couldn’t access the adult area as they were preparing it for redecoration. I feel that again this could have been done outside library hours and not in library user time.
On the whole Cannock library no longer gives a personal service to its users and is not welcoming.

Very friendly staff helped my children to use the library for the first time letting me sit back and watch. Great choice of children’s books and multimedia and computer access upstairs for those who need it. Good opening hours with two late nights and Saturday opening too. Good occasional book sales as well.