Vision Express UK

Vision express optician here at Chelmsford told me I had a prescription and needed to wear glasses all the time. As I had not had an eye test for a very long time I assumed this to be correct. So I bought a couple of pairs of glasses (as they recommended two pairs) and persevered for about four weeks, but all they did was give me headaches and terrible pain in my eyes. So I popped into an independent optician as someone recommended me to, and although I did have a very small prescription, I was told I did not need to wear glasses and to come back in 2 years! So to make sure I went to specsavers also and they said the same, no glasses needed and come back in 2 years! So back to vision express where I was told I MUST have another test, so I booked this, but when I went back I did not want to waste another lunch hour, so I complained and after arguing with the optician and the manager for the best part of an hour they finally agreed to give my money back! They tried to fob me off, saying I would have been told that glasses would sharpen my eyesight and were recommended, but that was simply not the case, both the optician and the shop clerk who served me said that I needed to wear glasses all the time! Moral of the story if it’s your first time getting glasses get a second opinion!

My husband gets his contact lenses from Vision Express and has always been very pleased with their excellent service. They regularly test his eyes rather than just keep handing out lenses.
The staff are all helpful and friendly, particular the lady who deals with the contact lenses.
They do a good selection of glasses across a wide price range.
I have my eye tests here and, for some reason, I am always nervous but the staff really put you at ease and explain everything they are going to do and make sure you are happy with all of it.
There is also no pressure to buy glasses from them.

Very friendly staff providing excellent service. The range of glasses available is outstanding. The prices are wide raging with cheaper ranges right up to designer brands. The frames avable are nicely designed and of good quality. The staff are kind and make sure you are comfortable throughout you visit. Glasses are made avaiable in very quick time on the same day as an eye test. He quality is very good and the service is always fantastic.