Asda

Asda in Crawley !!! WORST CUSTOMER SERVICE EVER!!! have real issues when it comes to click and collect as well as home delivery.
Have a read at the points below and see how many you can relate to
1. it seems clear that their pickers have real difficulty reading and counting. When they are substitiuting items, it is never like for like. Keep an eye on this as you will lose any offers going, or they will give you less than what you originally asked for.
I think the employment criteria needs to be improved, as it seems clear currently Asda only look to see if candidate have a pulse
2. Home Delivery, if they are late and do not meet the time slot you have been given, you never get notified that the driver will be late.
3. Home delivery drivers have stated that Asda has a rule to try and get 1 in 50 orders correct. Nice to see they have set the bar really low, as a customer you need not worry, majority of the time the orders will be wrong.
4. if you ever have the displeasure of speaking to the home shopping manager instore «Karan», she will give you the usual management brush off or just talk to you as though the customer is the idiot, then will go on with «they will ensure your order will be 100% checked before it goes out the door». This is something NOT to be believed, as my nine year old still managed to find errors in the order.
5. With the Click and Collect, this has been a real joke, when you pick up your delivery, note how many substitutions are made. When you ask why it is so bad, you will get the usual waffle from the staff, «the picking is done at 0500 in the morning, so not everything is in», well if that is the case then should they not be changing this to improve the service. Either that or get the picker to open thier eyes, learn to read and count!
6. Everytime you speak to the persons that deliver your click and collect, they are always flustered, then you receive the comment thank god this is my last shift, as they are leaving Asda as they cant stand working there.
7. If you ever speak to some of the staff that are helpful, they even tell you the management is awful, they do not support their staff, as a result most of the staff will do the bare minimum when it comes to customer service. For those of you reading this and in Management roles in your jobs, you know it is a case of lead by example, clearly Asda Crawley managment do not.
8. A recent delivery from Asda was an hour past the delivery slot given, plus a load of incorrect substitutions, No appology for all the inconcenience, but when he was challenged, he just stated if you dont like the service the dont use Asda, you are better off shopping elsewhere. I guess if every one did that, Asda would be out of business, nice to see the staff really care where they work!
9. TOP TIP, if you are doing a click and collect and you end up with a lot of subs then get the person that has bought it to your car to go round the store and find what you want. if they dont, then leave your car in the click and collect space, and tell the person you will go into the store with them and find what you want, this way you are blocking the click and collect space, as well as hopefully getting what you really wanted, plus you dont pay for parking.
I will state this will cause a delay for other customers, but if enough people do it, Asda might get the message and do something to improve their awful customer service.
Stay tuned as I will aim to keep this thread going as further rubbish service is provided by Asda Crawley.

I have always gone to Asda, s & for a treat i buy there Custard Donuts.
I went there Today & saw for the 1^st time The Cherry ones, So i bought them for a change.
How Disappointed i was. They were very Stale, Def not made in the shop Today.
I did sadly have to bin them. They were not nice at all.
Will stick to my Custard Donuts in future & hope they are Fresh.

Don’t get caught out by the parking. Spent £90 in the shop, got a £70 parking fine. Car park is not owned by Asda. Go to Tesco instead.

This store is always clean when I visit, the staff are very friendly and helpful. I like this store because it’s so big that there is so much variety under one roof. You can sometimes have trouble parking even with the huge car park.

This Asda is quite big as it also has a McDonalds within its premises. The layout can feel as though its not very organised. The aisles are a bit small. Car parking facilities can be a bit frustrating as I think a lot of people park there and walk into Crawley high street. You do have to pay for carparking but if you spend £5 or more, you can get your parking voucher redeemed. Its a ok store which caters for everyone needs from clothes shopping to food shopping. It also has a section that sells dvd and cds.

Yes, it is cheap but there are so many things you just can’t buy here. You end up going somewhere else to finish your shopping. The offers are generally geared towards large families but they do have some good wine reductions if you search the small tickets on the shelves.
They stock a bit of everything including electrical, household goods & clothes.
Staff are friendly but are hard to find & not very knowledgeable.
Checkouts are fast & good.
You pay £1 for parking which is refundable at the tills.