Hilton London Croydon

Great hotel — cheap price, great service and attentive staff.
I like staying at this hotel for many reasons. They offer a free shuttle at certain times of the day to the East Croydon rail station, which offers easy access to central London through the overground or underground.
The staff (especially at the restaurant) are very friendly and are always smiling. I always have breakfast here because of the wide variety and selection available and because of the good service of the waiters. Omar, in particular, is very nice and helpful! There are other star employees as well but regrettably I don’t remember their names!
Hotel staff will always offer to help you with their luggage (even the housekeeper offered to help me carry my suitcase into my hotel room) and are available for any question you might have about the area or the facilities.
The gym is in the basement. It is large but it can get a bit hot. It has 2 treadmills, 2 elliptical machines and many other weightlifting/​cardio equipment.
The food (especially when I’ve ordered room service) is delicious and the service quick.
The hotel is not brand new (you can tell that the building is many years old) but is in good condition (by British standards anyway). Hotel parking is free and usually there is a spot available.
I would highly recommend this hotel. It is a great value and a good experience.

Had a chance to stay here. The service in the hotel was one of the best I had and I’ve been travelling a lot. It needs some refurbishment but overall’s a good looking hotel. Can say that the room was big enough and well maintained. Everyone from the staff was kind and helpful. The bar and the restaurant had a good selection and I enjoyed it. Tasty and well presented food. The free parking was also a bonus.
Overall comfortable stay. Would stay again.

Great hotel — we booked in here late at night after our flight had been cancelled, and they couldn’t have been more helpful. They booked taxis for us for the next morning, even let us into the business suite at 1am so that we could use the internet to book new flights.
The room was comfortable, the temperature was easily controlled, and the bathroom was good too — nice toiletries, clean and everything you’d expect really.
Breakfast was good too — the buffet looked pretty varied if you eat normally, and they do porridge with water as standard, so wee vegan me had no trouble at all. They also provide sesame seeds and nuts that you can sprinkle on. I also had some fruit to start with.
Everything about our short stay here was easy — just want you want when you’re stuck due to a cancelled flight.

if your going to stay at a Hilton make sure it not this 1 poor location reception, bar&restaurant looks nice and grand but different story once u get up stairs. u would be better of at the Jurys inn, Croydon

Hilton Hotels are not perhaps what they once were, a nice enough hotel, very grand and plush in the reception/​bar/​restaurant areas, in the rooms things change, they are nice, big, clean and comfortable, but very very tired and old. Nothing wrong with that really, if the price is right. We paid less than £30 a night, so can’t grumble, food was good, good big free car park and a short walk to the nearby train station to catch a train into london.
Not bad, but don’t pay too much.

Held a business meeting here recently and the conference staff were exceptionally helpful and professional. However, when we all went for dinner, the service was incredibly slow, the food cold and very unappetising — ‘straight out of a packet’ was the general consensus. It has to be said that the restricted menu was very bland and there was no ambience in the dining room whatsoever.
The rooms were OK, but tired and not really befitting the brand (isn’t ‘Hilton’ allegedly a top marque?).
Overall? Good for a meeting, but not a lot else. I doubt I’ll be rushing back in a hurry.
[Two stars because the business service was professional]

45. Hilton Croydon has provided a mixed experience to me when I stayed with them. I found the reception staff to be very rude when I telephoned and asked a couple of simple questions regarding the facilities on offer. The breakfast staff and porters on the other hand were fantastic and catered for every need. The hotel is not in the best location and I believe there is frequently theft from vehicles in the car park area, as it is open and not secured. The room was very nice and had recently been refurbished with all new items including a large flat screen television pay TV did not work however. I would stay at a Hilton again but probably not this one.