Waterfall

This is a good pub right opposite Derby Railway station. It is a spacious pub. I have been here numerous times over the past 9 years and the only changes I have seen are the bar staff as they are students either from college or University of Derby. There is a American pool room through the main bar, a function room which holds roughly 100 people. They serve the typical British pub food bit it tastes good and homely. I have had breakfast, lunch & dinner here at various times during my numerous visits & every time it has been perfect. The portion size is good, the quality is good, the waiting time is good as well. No matter how busy it gets the staff are very efficient. The pub does have a good seating area as well as standing as it has good comfy sofas and some even have tables, has the usual chairs and tables as well. A good size bar that is in the centre and goes round so when it is busy you will always get served quickly with hardly any waiting around. I will come back when I am in Derby. If your in the area or your in the station and waiting for your train or just want some home made style food & drinks. Pop in here. It is a great pub.

DO NOT book a party at the waterfall, if you have then I would highly recommend you to CANCEL. They RUINED our wedding reception, The room was so hot our guests had to leave early and spent most of the night in the bar downstairs. There was no fans or windows you could open. The Supposedly called managers were useless and unwilling to do anything, there response was you booked here and we are fully booked every week and we you got it cheap and it would cool down later in the evening which was never going to happen when you have got over 50 people in one room, which we never. Today they are not answering there phone to me. They should be shut down until they resolve this issue as it is a health hazard, a member of staff told us the week before they had guests collapsing due to the heat, so they knew there was a problem before hand and did nothing about it. The only staff I could praise is the doorman who was brilliant and did all he could to try and help. Also the DJ did not even know our names and did not have the song we chose for our first dance even though we provided this a week before and we was told thy would pass the info on. PLEASE SHARE and stop it from happening to any other couples on there special day.

We had our wedding day back in June of this year, I have to say it was fantastic, when your only paying a smallish amount of money you don’t expect silver service and a 3 course meal but I wasn’t disappointed at all in what was offered to us and I believe I got exactly what I paid for. We had chilli, jalfrezi, rice, salads and pitta breads as a help yourself carvery all of which was very tasty. For the cold Buffett later on there was a wide range of food to choose from. Our room was decorated exactly the way we wanted it. I had Venetia on speed dial in the run up to the wedding and nothing was too much trouble for her she was always polite and very helpful, I couldn’t have asked for a better person to be on the other end of the phone! The staff there were all very polite and couldn’t do enough for us I would definitely reccomend the waterfall for a wedding package!

The Waterfall has a serious lack of communication and communication. Karl the owner has a bad attitude and seems to encourage a blame culture in his organisation, I was openly told 2 wedding/​events planners had been sacked, because they had made mistakes this was THE DAY BEFORE MY WEDDING, so the warning bells went off a little late for me. I will say though that his staff were excellent and tried their best, they constantly apologised, and Karl the owner needs to take a leaf out of their book. A few points to add to the below: I found out THE DAY BEFORE my wedding that a lot of what I had agreed was wrong (see below).The website advertised a Party package which I had, it says disposable camera’s and party poppers supplied, we received neither. We were in the Executive Bar both the Bitter and the Lager were off, I was informed to much cleaning fluid had been put through the pipes which meant many of my guests had to trudge through to the main bar to get drinks. We had Soup as a starter, as the waiter was clearing away he managed to pour it down the back of my wedding dress and down the grooms suit jacket, luckily a member of the bar staff helped me to get it off my dress quickly. The main meal was cold, with not enough vegetables to cater for the 53 guests, myself and the groom ended up having to help the waiters serve our guests. The Groom and myself were so upset and embarrassed that we didn’t eat our meal. We had pre-​ordered a toast for our speeches, which was to be served at 6pm, I had to go to the bar at 6.20 to see where the toasts were, only to be informed that the bar staff had all changed shifts and no one had told them there was a toast. we finally were served this at 6.45, which was annoying as we had a magician for the children booked to start at 7pm so we had to rush through the speeches. The management staff refused to come and speak to me, they couldn’t understand why I was upset! WELL KARL and Venetia, you only get one wedding day, you save hard for it and you want the day to be special, YOU FLAWED my wedding day, you can never compensate for that! I didn’t want to speak to you so I could get money back if that is what you feared, I wanted to talk to you to make sure this never happens again to another Bride on her special day. Please Invest the money I paid to you in cleaning the dirty filthy carpet in the main entrance, varnishing the filthy wooden floors and possibly purchasing a couple of air fresheners to get rid of that musty smell that hung in the executive bar!

I had my wedding reception at The Waterfall and we had an amazing night. I was shocked to read the earlier posts as that wasn’t what we experienced.
The staff were friendly and helpful, the executive bar is by far the most stylish function room we had viewed out of all the alternatives. I’d definately reccomend viewing the rooms.
They are very reasonably priced and great value for money. I’ve also been to a party there in a big room upstairs which was also a great night. Maybe 2008 was a bad year lol. I’d definately go back to the Waterfall: o)

A typical kids pub where they sell plastic beer at inflated prices. Not worth visiting if you are interested in real ale.

they have a large function room, good for party e.t.c me and my hubby had our wedding reception here. the only problem we had was we had to keeping ringing them to take our money to pay for the room, never know a place that don‘t want to take your money.