Edinburgh Printing

You’re not dealing with a company, here; you’re dealing with people. People who will learn your name and treat you, also, like a person when you walk through the door.
Karen and Ed are a delight to deal with. I delivered them my creative in a mad rush only one full day before I needed my postcards to be ready in my grubby little mitt, telling them I knew everybody probably said the same thing but if there was any way, any way at all that they could turn them around really quickly for me, that would be just great…
Well, wow. There were a couple of issues with the creative and Karen rang me up to invite me in and talk to Ed, the chap in charge of the machines, to consider the various results that different printing techniques would provide.
I went on down, and words like «overprint» and «offset» were said, but the main point was that Ed showed me exactly what the options looked like, *because he had already done a test run of each*. My favourite bit was when, as he explained the difficulties presented by one particular aspect of my design, he said «I know my machine.» Well, even if that means «this won’t work», that’s the kind of thing you want a printer to be able to say. I even started to develop a strange affection towards this strange, headstrong, inky beast of which he spoke.
As for the turnaround, I was becoming aware that getting a thousand postcards printed in one day just isn’t doable, and I told them that it was absolutely fine, I’d find a way to work around. As I turned to leave, Karen called me back. «Wait! How would a part order do for Friday morning, say half of them, and collect the rest on Monday lunchtime?» OH MY! Yes! Thank you; perfect!
And THEN it turned out that they do free morning delivery so I didn’t even have to bimble on down there in person again on Monday.
I was quoted exactly the price on the website, with no extra for the test runs, awkwardness, super-​speed, delivery or their amazing flexibility.
Every time I spoke to Karen on the phone it felt more like a chat with a friend. What lovely people to deal with. Every possible problem (all caused by me) they overcame with warmth; they went the extra mile at every stage. Thanks, printyfolks. You rock, and I will be using you again.