Grant Management

Don’t be optimistic about Grant Management and think that ‘they can’t be much worse than any other letting agent’. They are.
My flatmates and I desperately wanted a flat let by them after a wonderful viewing with a helpful guy, but when it came down to securing the flat, everything went wrong. Going to the very nicely decorated office to discuss deposits and moving in dates we felt nicely at ease, only to be completely thrown off by some of the rudest and least helpful staff I have ever encountered. Our conversation with one woman was interrupted by another who proceeded to contradict everything that we had just been told. She even tried to tell us that the rent would be more than £100 more expensive per month than advertised. We were told they would call us by the end of the day to answer some of our questions about the lease. A month and 4 phone calls on our part later and we’re still waiting for that call.
This is not to mention the fees this letting agency charges. Read everything very carefully, and see that in their flats you will charged a £30 admin fee every time you breathe.
My current flatmate let with them last year, he’s still waiting to get his deposit back. When viewing his flat before moving in, he was told the mould on the wall would be fixed before they moved in. It was never fixed, despite complaints, and the new tenants being shown round the flat were told the same thing.
You don’t need to read all these reviews to make up your mind about them, the mere name ‘Grant Property/​Management’ strikes fear and loathing into the hearts of all students who hear it, as I believe we are most often their prey. Don’t risk it, no flat is worth letting with them.