Ian Russell Paints

I’ve always found Russell Paints give a good service and advice. Here’s a wee story that might help them be even better. I bought white gloss to do work on Bank holiday Monday. Big panic when I started as the paint was a kind of light beige when I opened the tin. So off to B and Q to pay twice as much to get the job done (Russells closed that day)
Took the paint back today and Russell’s say «Oh yea it dries white though» and tell me about a decorator who did the same a while back.
Now here is my cunning plan. Tell people BEFORE instead of after. Aaaaah!
Good luck!

After my last posting about Ian Russell Paints, I rang them about the paint I wasn’t happy with. They explained the following:
In 2010, the government introduced new legislation regarding paint fumes and ingredients and hence, too much gloss in my eggshell paint. Apparently, it’s been a major hassle for the paint world. It would apparently settle into a more matt finish in 3 to 4 weeks.
What if I still don’t like it? I don’t really want to paint everything I need to with this paint, wait a month and decide I still really don’t like it and have to paint everything again!
When the paint guy delivers my hallway paint tomorrow morning, he’ll check it out and provide advice.
The wee man turns up just after 9am. He delivers more paint and supplies (how brilliant is this for the carless!) and then gives me advice on my paint and options and how to get the same finish as my sample pot experiment, if that’s the finish I really want.
Brilliant. Brilliant service and, while I’m still not happy with my paint options, that’s not their fault.
No other large-​chain retailer would come over, bringing paint *and* extra supplies, give proper on-​the-​spot advice and all before 10am, so I still have time to completely paint an entire room.
Now where’s that red paint for the town…