Boots Stores

Over the past year, particularly during COVID lockdowns service levels have noticeably declined. However they have always managed to ensure that my prescriptions were eventually completed, even if they were a couple of weeks late. However, in the last 2 months the Pharmacy has managed to loose 2 prescriptions from their central online system and if you can actually speak to anyone at the Boots store, they will just claim to not know how to do anything and pass you back to your GP to try to arrange a new prescription. This requires the Pharmacy to return the original prescription on the system so that it can be rewritten to be taken to another Pharmacy. While it may sound simple, they seem to make the entire exercise something akin to scaling Mount Everest. They appear to have little concern that they are causing potential health issues as patients are unable to obtain medication for treatment of life threatening conditions and do not seem to respond to anything until you get your GP and possibly find at alternative Pharmacist to replace them. Overall, I would recommend anyone considering using them, to try elsewhere as the additional trouble caused by this Pharmacy's lack of patient care is not worth risking your health.