Goodearl Property

Horrible letting agency. I understand that a lot of people complain about letting agencies for very little, but Goodearl really are something else. I moved out a year ago thank goodness. I could go into detail about every problem I had, but in summary…
They charged me ILLEGAL fees (£96) to «process my tenancy application». If I didn’t pay, I wouldn’t be considered the tenancy. When you are desperate for a flat, you pay, but they are illegal. Goodearl know they are illegal and I don’t know if they still charge them, but I will be opening a small claims dispute to get them back.
No interest in repairing essential things (such as the lock on the door or the leaking boiler!), emails and calls are ignored. I wish I was exaggerating but it seems all they care for is the monthly rent and nothing else. They turn up unannounced for inspections and flat viewings with no notice given (also illegal) and they are just generally rude, unhelpful and brash. They were awful/​bullied me to me towards the end of my tenancy and without getting into too much detail, caused me a lot of stress and upset.
I now rent privately and strongly suggest you to look elsewhere if you are considering a property rented by Goodearl. «Amateurs» is putting it nicely. There’s loads of decent letting agencies out there and people like Goodearl let the whole industry down. Please go elsewhere with your money.

Goodearl Property is a nightmare to deal with. They have caused me significant problems as a landlord and also to my tenants. The main problem is the Director of the business, who is quite young and brash but unfortunately has not got a clue on how to run a letting agency. He has very little experience and therefore can not provide correct advice, ultimately possibly leaving you high and dry and in a difficult legal position.