Mappin & Webb

After dealing with this company, I urge anyone looking to buy a nice piece of jewellery to go anywhere else but this shop. The staff are so false it’s unbelievable. When you are buying they are all sweetness and polite but as soon as there is a dispute their attitude changes and an ugly beast rears its ugly head!!! With the exception of one or two of the shop assistants who were really kind throughout the whole sorry saga we endured, the management in this shop need to take a close look at how they deal with people. The manager Jamie actually insults you and doesn’t know he is actually doing it and the assistant manager whose name i think is Devrla, is just as bad but she knows she is doing it but doesn’t care. She is also a liar and will not admit to the truth even when you have proof that she is mistaken. PLEASE PLEASE PLEASE shoppers, do not use this branch for jewellery. Even though they finally gave me my money back, the mental anguish they put us through was disgusting. It has got to be the worst shopping experience I have ever had!!!

I am absolutely disgusted in the service I have just received in your Glasgow branch. I have always believed this to be a well respected and professional establishment however todays events have completely changed my opinion.
I had discovered a fault in my Rolex and had taken it in to the store to be sent for repair. I was advised that an administration fee would be charged in order to do this. My watch is still well within the warranty therefore I had asked if the fee could possibly be wavered in this instance. If this would not be an option then fair play however I was left both astounded an embarrassed with the reply that I received.
Another assistant seemed to take immediate offence and abruptly stated «we are not a post office!» seeing fit to interrupt his own customer to reply to the question I had asked my server. This is a fact I am well aware of seen as I had entered the premises with the intent to have a watch that was under warranty repaired. I was so disgusted in the way I had been treated I had asked to speak with a manager as I am sure this is not how you would expect your customers to be treated. I waited some time for the manager to appear, after some time of waiting I went to the other side of the store to enquire how long the manager would be, the sales assistant that had caused the complaint was too busy telling the other assistant of what happened whilst giggling and laughing about it did not see me standing there.
I then spoke with the manager regarding the incident, I naively expected an apology, however, the manager took the side of the assistant and stated «I’m sure they didn’t say post office.» Well I can assure you they did or I would not waste my time and my lunch hour waiting to make a complaint! I would never expect this sort of treatment anywhere never mind in what is supposed to be a reputable establishment. I will certainly think twice before ever returning to this store for purchases or repairs.

We bought my engagement ring here a few years ago and it was the first shop we went in (being at the entrance to the famous Argyll Arcade) the day after we got engaged. The experience was lovely, we were greeted by a very smart security man opening the door and after browsing for just a short time were approached to see if we wanted any help. We did. I explained the kind of thing I didn’t want and what I might like and the sales assistant offered us a seat and disappeared for a while before bringing over a selection for me to try. The first one was it. We both loved it and it was half price! We’re often dubious about such claims, suspecting the price may have been rather higher than worth initially so after trying the others, deciding that the first one was the one to beat, we went off to do some research. There was no pressure to buy, in fact when enthusing over it, we were simply asked — shall I open the champagne? Haha.
We politely declined as it was the first shop we’d been in and we wanted to experience wandering around the arcade and seeing what other places were like and what else we might find. We also did some googling of course! When we were trying to decide between my ring and another we’d seen in a different shop and were considering, the sales woman offered to bring the ring outside, to the window of the other place so we could see them side by side which was very helpful. Turns out, it was a very good price and although we saw some other lovely rings, in the end none matched up in style or price so we returned at the end of the day and did the deal ;) As details were finalised (it was a bit too tight so we had it resized) we received the champagne and our lovely saleswoman, Linda, took some photos for us. She also explained how the company wants to start a relationship with their customers, not just sell to them so I can go in to get it cleaned free of charge whenever I’m in town, as often as I like. A nice touch I think and very handy! (Although I’ve since discovered that putting it in the ultrasonic cleaner at work does just as good a job. Hehe.)
I realise that when you’re going in somewhere with a high possibility of spending a lot of money, they’re going to be very nice to you but they weren’t cloying and when I’ve been back in, I have been recognised which is nice too.