Optical Express – Partick

Was originally with the clydebank branch until it was closed and transferred here. Since then only once have I got my contacts from then and that was at start. Since then, I’ve never been notified of lenses being there despite money being taken from my account every month. I’ve been advised they had tried to contact me on several occasions via phone, however as someone who works and cant always answer the mobile, there has never been a voicemail left for me or a note posted out to my house. Shocking service, direct debit cancelled and business taken elsewhere.

Don’t let looks be deceiving. Despite having big brown eyes, I am blind as a bat!
Moving to another country, and getting reestablished is never a cakewalk. Before I moved over, I brought with me a 2-​year supply of contact lenses to avoid seeing the eye doctor in the UK. But then, I was on my very last pair of lenses… which I desperately stretched from 1 month wear into 2 (I can see my ophthalmologist back in the US shaking his head at me right now).
So I bit the bullet… I did a bit of research online, and figured because this was quite convenient I would book an appointment. I phoned up, the woman was nice enough and instructed me to «wear my lenses to the appointment». Done. When I showed up to the shop, I checked in for my appointment, and the guy behind the counter looked at me disdainfully and said, «Do you have your contacts in?» «Yes, the woman on the phone said to wear them to my appointment.» «You need to take them out.» «Do you have any cases?» «No.» What optician does not stock spare lenses cases for patients?! Or just in general or for purchase? Anyway, shortly after I was called back for my appointment into a very dirty grotty room, where I was sat down and spoken to like I was a disabled 5-​year-​old. I am not mentally challenged. I have three f’ing degrees, including a masters. Your representative on the phone instructed me to wear my lenses to this bloody appointment! Irate, I left without an examination, prescription, or new lenses. I probably should have known better with the word «Express» in the name to steer clear… because it certainly was a waste of time, and terrible customer service, indeed. GROWL.