Vidal Sassoon

went here to get a hair cut on a deal once.
nice place spacious, clean etc.
the girl i got was fair lovely polite, friendly and chatty and cut my hair really nice.
the service was good can’t complain.
i got offered a drink serveral times and was always asked if everything was okay
the washing and head massage was nice also…
but saying that i just felt a bit uncomfortable and out of place when i walked in i felt like when i waled through the door everyone just stopped and starred even though it wasnt quite as dramtic as this it felt like it…
clearly im not their usual cliental i guess and i knew that i felt it also…
maybe it was my hat and leggins and cosy jumper that didnt fit in with the place but i was just out of uni on a freezing cold day.
generally it was good.
but on the note its not the place that cuts everyones hair it has a cliental type and im not it…
also the actual prices of the place are expensive so i couldnt afford it normally not even for the beginner…

Where’s the minus stars?
OK it was a couple years back but I would pretty much echo wot’s said below, shockingly bad is an understatement! eek.
I had same experience but get this I paid £10 for the privilege of getting my hair ‘cut’…sorry sheared like a sheep and dragged through a hedge backwards.
My hair was longer at the time so a trim was a Gents TRIM! I specifically said leave the sides as much as possible so he cut the sides… and all different lengths. Not to mention my fringe looking like I’d just had my Primary 4 photo taken (in the 80’s) and all of this took not half an hour but 2 hours! Nice guy but you cant cut hair for toffee, should never have been left alone. I’ve never cut hair in my life but I can bet anyone I’d have done a better job myself.
My hair was actually that bad that I was scared to complain and someone would try and ‘sort’ it. So it was £10 PLUS £36 to fix it round the corner at Saks?
£46 all in for a gents trim!

I didn’t want to be the first to review this salon because I know I’m going to surprise everyone — I had a terrible time here! In Vidal Sassoon! And I won’t be going back soon — here’s why…
I’m going to start by saying this is partly due to my crippling sensitivity. I felt like a fish out of water — I wasn’t earning at least 20 grand a year, I wouldn’t say I was supermodel material, I’m broke. Not exactly the clientele they seem to be attempting to entice. So, what brought me to Vidal Sassoon? You’re right to ask — I was offered a free hair cut in the street by a lovely guy who needed practice.
It’s no reflection on him, but I did regret it. It was a nice cut but it was way out my comfort zone. I felt like it did nothing for my face and left almost crying because I looked like a bloke. I LOVE short hair on girls but I can’t pull it off — I like hiding my nose underneath my hair, thanks very much.
He needed the experience and it was free so I left my hair in his capable hands, but I had specified I didn’t want it short because I don’t personally suit it. Don’t get me wrong, it suits some girls but I just don’t have the hair type for it. I don’t want to complain because at the end of the day it was free, but I felt completely out of control the whole time I was in there. But what really got me was this guy’s boss, who was peering over his shoulder the whole time. I know she was training him but it was awkward. While he at least was chatty, she hovered over my shoulder giving me ‘friendly’ advice which just translated as a bit rude and a way to sell on £20 worth of products. She kept patronising me in a short, clipped way about how dry and frizzy my hair and scalp were, which I already know! It’s one thing to be helped on these matters and another entirely to have someone’s criticism curtly delivered over my back while casting a shadow over her trainee. It took the authority away from him in and made me feel like a bit of a freak show. Extreme reaction maybe, but my discomfort was practically palpable by the time I swiftly gathered my belongings and escaped.
I waited ages before I went in and by the time I left I felt a bit lousy. I know that Sassoon salons have a young, middle class target market, but shouldn’t they aim for everyone? Maybe my own demons have cast a bad reflection over this hair affair but I’ve been in places just as swanky where I’ve left with a great cut, feeling good, with advice given in a calm manner that didn’t make me feel rubbish. Disappointing.
This was a while ago and I hope it’s changed since then. But for what you expect from a company whose decades’ long reputation precedes them, the poor customer service delivered failed to outweigh the eye-​popping prices. I hate bad mouthing but I wouldn’t say this particular salon delivered a cutting edge customer experience — it was just cutting.

Was very disappointed. Bad haircut, and manageress and stylist unbelievably arrogant. My shoulder length hair is now collar length. I would never go back there.