Marks and Spencers Revive Cafe

Understandably the café was busy during the Christmas sales. However, the length of time we had to wait really was unacceptable. We arrived at 2pm and queued for about 15 minutes at the canteen. Upon placing our order for 2 filled jacket potatoes I was told they would be ready in about 10 – 20 minutes, which in actual fact turned out to be nearer 30 minutes. People ordering toasted sandwiches (the sandwiches were right there and simply had to be toasted) were told they would have to wait 20 – 30 minutes.
When the food finally did arrive it was fine. There were lots of table in the eating area so despite the busyness it wasn’t too hard to find somewhere to sit. And they do have a great system whereby you’re given an electric device that flashes and vibrates when your meal is ready. This is great — it’s just a shame it didn’t flash and vibrate sooner!
I expect that at a less busy time I would give this place more stars, but they need to work out a way of catering for the inevitable Christmas rush.