Radisson Blu Edwardian Heathrow

Filthy gross and expensive. You walk in it smells like cigarette smoke. They give you a room that looks like it’s never been cleaned maybe tidied but not cleaned. The bathroom is gross. This place reminds me of something I’ve seen in a Seedy movie. There are too many other choices around, unfortunately we are staying here tonight and will leave as soon as we can. I could see if the prices were not that expensive they could get away with this kind of stuff, but the prices are $ 300 per night — that’s crazy. The first room they put us in was right on the bottom floor where people just look right in the room. We asked to be moved so they put us on the second floor which wasn’t much better. The whole lighting system in the rooms are a nightmare.

We checked in but no Bell
Hop to help with our luggage. Had to park my own car. Bell Hop finally was found but told us it wasn’t his job to show us how the roll out bed worked. Guy finally came to work roll out bed but whole experience was not what we were expecting.

Well, airport hotels are a struggle. They seldom have regulars or residents, so they seldom operate to a level that we’d expect from most hotels.
Radisson is a chain that I’ve done business with because they consistently were above 3 stars on the rating scale. I spend a giant amount of nights in their hotels and have a ton of points.
I checked-​in and they were very pleasant. It was late at night and they booked my cab, set up for a wake up call from a real person, and generally left me thinking «this place is top notch».
Then I get to my room. The lighting is more comfortable in hospitals than this room. Then I noticed no TV remote. OK, I called the front desk and they were nice and quick. The bed was comfy and the pillows were good.
Then the morning comes. The shower was confusing to operate and they had a lower volume shower head that might be good for the environment, but it equals a longer shower which equals worse for the environment.
Getting out to breakfast theres a line to check room numbers or have people buy lunch before they eat. Now I’m always booking my rooms with breakfast included, but their computer says otherwise. It’s 8am and the taxi comes at 8:30. I walk over to front desk and explain to them, I have a rate that includes breakfast, they say, «show us the confirmation that says that then». So I dig in my email and look at my confirmation and the answer is it doesn’t say. I call Amex and they say, «yeah, it includes breakfast» and so I put them on the phone with front desk guy who listens and says, «email the information over». At this point it’s 8:20, taxi is scheduled for 8:30 and this guy said he wants an email from them — FUCK. Right after that he says, «You can go eat breakfast». So, I wander over and get stopped by the cashier there and tell her that the front desk said I can eat now, so she holds me up for a minute and calls them and says, «OK».
I get to eat for about 7 minutes. Perhaps I should change my next 3 bookings I have with Radisson? I suppose a bunch of points and easily over 30 nights a year doesn’t mean much to them.

Exceptional service and facilities
The staff was very attentive and friendly
The breakfast was well above expectations
From check in to room quality to dining to checkout, this was a great experience
Exceptional value for money. Highly recommended.

I downloaded the Unilocal!App today just so I could write s review of this hotel. It is miserable; from the 20 minute wait for check-​in to the poor, inattentive service in the restaurant (where you can expect 5-​star prices and 3-​star food). There was no offer to help with our luggage at check-​in. The elevator was out of service. The hallways are poorly lit and do not smell fresh. It took 2 hours to have the doors between our suite rooms unlocked. The non-​smoking rooms we have smell strongly of smoke. The AC is ineffective at cooling the room. This is our last day of vacation and a sad way to end it. If I can save someone else from the same experience then this was worth it.

Booked a one bedroom suite before my flight after making numerous calls to confirm. Upon arrival was show to a suite that was not a single bedroom one. I was surprised as I had confirmed at the checkin desk also.
Went back to checkin, to be told there was a system error and that my one bedroom suite wasn’t available. They had put me into a junior suite but charged me for a single bedroom even when they didn’t have one available which I consider extremely underhand and on the verge of fraudulent.
After 15 minutes we established that there were junior suites with separate sleeping areas and they moved me to that at the correct cost.
We ordered room service and the food that arrived was cold (supposed to be hot) and pretty average. Not as expected for a hotel of this brand.
After completing a survey, I was contacted by their customer service, who kindly offered a free night in a suite but wanted 2 weeks notice due to availability. I gave them 4 weeks notice and 3 hotels to choose from, but alas no room.
I will not be staying in this brand of hotel at any time in the future.

Rooms are great, very clean and modern, however, where I was disappointed was with the rest of the hotel and its cynicism.
Parking is 14 pounds a day — it’s not included with the room.
Breakfast is 18 pounds a day.
Lift was not working, so I had to carry my luggage up several flights of stairs.
When I was checking in they offered a room to a couple who just walked off the street for 40 pounds less than what I was paying, despite their promise of giving you the best available rate if you book through them. I did make the point to the reception staff and their supervisor that I could have cancelled each day I was there, and either rebooked for the lowest rate that day, or gone across the road to the Marriott, the Sheraton or the Renaissance but it fell on deaf ears.
If booking here, I’d factor in spending extra for parking and/​or breakfast, and I’d also check your quoted rate compared to what’s on offer on that day as you’re likely going to be able to save quite a bit.
Also, don’t use the phones in your room. An American tourist was checking out at the same time as me and was bemused to have been charged 26 pounds for a 10 minute local call he made from his room.

I have to admit this is not what I was expected when I booked an «airport» hotel in anticipation of an early morning flight out of Heathrow. I mean there are the usual findings: There is a free shuttle bus 423 from bus stop 6 at the airport. Shuttle back from hotel is £4.50 and runs about every 15 minutes (trip takes 20 minutes or so).
The room is updated. Bed is modern with the extended base that bangs ones foot if not careful. The bathroom is tight but functional. Ironing board and pants press are in room.
It is the rest of the hotel that surprised me. The lobby was upbeat and there was an excited vibe as all sorts of travelers were present. The restaurants were top notch. Indian food is not my usual choice but the the upscale dinning at Annaya (not on Unilocal) was fantastic. Modern English touches to Tandoori dishes are their specialty. The other main restaurant, (is on Unilocal) is Steak and Lobster. It had a chic club meets smokey cigar steak house feel. Large plush spinning chairs are an interesting touch.
In all, with convenience, functionality, great dining, and upbeat atmosphere in its favor I would definitely stay here again.

Basic needs hotel. Service is lackluster, at best. Food is barely passable. Free breakfast is nice. Elevators are broken, air system went out for better part of a day, front desk staff seems terrified for some reason, only one of three concierges were friendly. Food at the steak and lobster restaurant is laughable. A restaurant the focuses only on steak and lobster served me a horrid steak. Air quality inside the hotel has been negatively affecting my allergies. Worst part of all: the showers do not have full glass doors. The tubs are deep but narrow, which means: you have to shower standing sideways not facing the shower head, the half glass door pivots outward so every day you get to soak your bathroom floors, tub floor is very slippery, no bar soap provided, only a minty shower gel which is barely acceptable, but a heated towel bar serves as the only pleasantry in the bathroom. Will never stay here again.

I would give the service 4 stars, the staff throughout the facility is very friendly and knowledgable trying very hard to make you feel comfortable. The rooms are a bit small but they do fill it with a very plush bed, bathroom shower could be a bit more relaxing. The décor is very dated and dark on purpose going for a very old and elegant feel. There are areas were the décor would make a wedding party picture perfect, but it made me feel like I was on the set of The Shinning. The gym has a lot of equipment but no flow to it kind of like the entire hotel.

We did not stay at this hotel however spent a good amount of time at this hotel due to a wedding that we attended. This location is a great venue for a Wedding ceremony and reception. It has a selection of good high end restaurants as well. The bar on the first floor is spacious and presented a great atmosphere to relax with friends.
The décor of the hotel is trendy. It fits the wedding ceremonies and receptions that are conducted here frequently.

Wonderful lobby full of people waiting to start their Christmas party. Pretty good bar.
Couldn’t find the elevator; is was not «just to my right». The new girl did not activate my room key. Small room nicely decorated. The first shuttle bus to the airport flat passed us without stopping. Make sure you save 1 hour for the 20 minute shuttle to the airport.
May daughters would have liked the ambiance. I was just trying to get home.

Overall, not a great experience. The hotel staff was rather unfriendly with a couple of exceptions.
The hotel was very pricy, which is typical of the area. I had dinner at both restaurants, which in addition to being expensive, had very mediocre food.
As others have noted, the hotel is dated. I was able to get a decent night sleep, as the room was quiet. The mattress was a bit lumpy, which seems fairly typical for the UK.
The overall lack of flexibility in resolving legitimate concerns was probably the biggest reason why I will not return to this particular radisson.

We decided to stay here as a precursor to our honeymoon trip to the States. We live in London, so this really was a treat…
I’ve passed the Radisson on many an occasion in to Heathrow and have been taken in by it’s shiny blue lights. When looking to book a hotel at Heathrow it was the first that came to mind.
It is the easiest to get to from
Heathrow; take one of many buses using your Oyster for £1.45.
As mentioned before the lobby is beautiful — makes you feel like you made the right choice. The lady on check in was delightfully friendly and convinced us to upgrade to a King room, which we did.
Our room was on the second floor and as we pulled the suitcase along the corridor it suddenly got a lot easier; the last few metres are made up of a similar but much older, more worn carpet. A cosmetic problem, that ain’t no thing.
On entering the room my first thought was; if we upgraded what was our first room like. The room was just a normal room but with a king bed, so that was pretty disappointing.
Being slightly pikey we’d bought some drinks with us. On using the ice machine by the lobby it ran out very quickly. Trying to fill the sink with cold water and the taps were labelled the wrong way round, so the minimal ice we’d foraged melted immediately.
Some other things; no draught beer in the bar, you have to go to the restaurant.
A very poor margarita in the bar; so orangey.
Poor wifi connection in the room.
Not even freeview in the room just basic channels.
Couldn’t open the mini bar.
Car park view from window.
GOOD THINGS!
The FRIENDLIEST staff (thank you!)
Warm water (just turn it to cold :))
Nice waffle dressing gowns.
Efficient room service.
An excellent ham sandwich in the bar.
Clean rooms.
Most of it is cosmetic, so on booking this hotel be aware it’s not a fine experience. The customer service matches up, it just ain’t pretty — you’re here because it’s close to the airport.

While I think the painting of the Sistine Chapel took less time, this hotel is still under renovation. This means that each time there’s a new diversion, and I mean that in the British sense. The staff couldn’t be nicer, though, and do work to ensure you have a nice stay.
The room numbering system makes for a labyrinth, so be sure to triple check you are heading the right way to save yourself that extra mile walk you didn’t need. The rooms are small, but quiet and well outfitted.
And if you see a pair of shoes outside a room, those are mine, as I could not be bothered to wear those evil things one step further after a day of walking!

Back in the Middle Ages, when meat was scarce, confidence men used a scheme entailing the sale of a suckling pig in a poke (bag). The bag would actually contain a cat or dog (substantially less valuable as a source of meat), which was sold to the victim in an unopened bag. Thus the idiom, «pig in a poke.» At the Radisson Blu Edwardian, the «poke» is the fancy looking lobby, bar and entryway. And I did not get my suckling pig. I got a dog, maybe even a cat. The room was small and outdated. They put me in a «smoking room» (who knew those existed still?) that reeked like smoke. I actually think I caught a little buzz. Changed rooms to one with heat stuck at 24C (like 76 °F!). But a service call later, I had heat and airco that I could adjust myself!
Finally able to rest after 1.5hrs of screwing around to find that the free wifi doesn’t work. But it will drain your phone’s battery while it attempts to connect.
Pros: their staff is incredibly warm and inviting.
Cons: everything else.

Good price and very close to bus line which takes you to Hatton Cross station; from HC its about 45 minutes into the city. You can also catch a bus at HC for a 5 minute ride to Tesco (a large grocery store). Staff was nice and the internet in the common area is pretty fast! Next door to McDonald’s if you need a quick salad of coffee. Much cheaper than Marriott which is right next door. Ice machine broke, hence 4 stars, but manager brought us bucket of ice from kitchen.

I stayed here on British Airway’s dime as they messed up my flight. The hotel room was ok, but a bit dated. The buffet at night (again courtesy of BA) was borderline inedible, but the breakfast was much better.
I stayed here for free, so I can’t really complain. But if I was paying, this wouldn’t be my first choice.

This is a huge hotel and finding your room can be a pain. The rooms are small but really comfy and very well equipped. Breakfast expensive but tasty. Bar charges £4.50 for a pint of Guiness but that is a 4 star hotel for you. Very pleasant and efficient staff. A good all round hotel, especially for conferences.

Ich war für ein Event 3 Tage in diesem Hotel.
Es ist teuer, aber ich fand das Preis-​Leistungsverhältnis angemessen. Die Zimemr waren groß genug, mit TV, Einbaukleiderschrank, einem sauberen Bad, Wifi war inklusive (was nicht selbstverständlich ist!)…
Das Personal war bis auf zwei Aushnahmen freundlich, und an der Rezeption konnte man gratis Wasser & Äpfel bekommen :-)
Frühstück (Buffett) war lecker und typisch englisch.
In der Lobby gab es einen «Imbiss» der bis ca 22uhr Abendfs geöffnet hatte. Die Preise waren hier sehr überteuert.
Direkt vor der Tür gab es eine Bushaltestelle, und zu Fuss konnte man den McDonalds oder eine Tankstelle (die wesentlich billiger war!) in wenigen Minuten erreichen.
Leider wurde bei der Kreditkartenzahlung ein Fehler gemacht und ein Tag zuviel berechnet, was einige Diskussionen auslöste, bevor Einsicht kam.
Das war mein einzigster Minuspunkt.

This is a review of the Spa at the Radisson, not the hotel itself. The hotel seems nice, but I did not stay in a room.
We had a seven hour layover at Heathrow and checked into the Radisson Spa for 10 pounds each. Took a shower, steam sauna, relaxed in their relaxation room. It was great!
Bring a swimsuit, as the sauna, jacuzzi and relaxation room are co-​ed.
You could have a satisfying nap in the relaxation room if you had an alarm clock.
Time permitting, visit the Pheasant pub just down New road. See my review.
You can ride the local buses for free from the central bus terminal at Heathrow. Any of the following busses will drop you at the Radisson at New Rd.:
105,111,140,285,555,556,557
More information on the busses is available here:
Make sure you page down to read about the free busses. Only the Hoppa buses are publicised, but the local busses are free to the hotels.