Morrisons Cafe

This Morrisons café is simply terrible. I have been to many supermarket cafes in my time, Morrisons, ASDA, Tesco and Sainsburys and had many unpleasent experiences, especially with TESCO and Sainsburys but this one is the worst.
At Tesco and ASDA they have the food ready but at Morrisons, they make it, and they don’t do it from strach my Omelette meal had 2 frozen omelettes, and the staff seemed proud in telling me this, as they shown me the wrapper to check it was gluten free.
With it being a frozen omelette with beans, mushroom and tomato on a side, I couldn’t see my meal taking long but it taken 21 minutes, when it was served my whole meal was cold. I find this a disgrace, I wait so long in a cold café, wasting my hard earned money on something I cooked of cooked fresh in less than the time and then my meal was cold.
I want to ask the chef, If this meal takes so long, why don’t you make the omelettes fresh from scrach? It isn’t hard and it is the first thing you do in catering college.
About 5 minutes later, my omelette arrived and simply it was bland, the beans tasted awful and the mushrooms were just simply hard. I just left after this.
I was also really annoyed that they is a charge for ketchup and sauces, you get one sachet with your meal and it is 10p for an extra one, A sachet barely gets you enough for one chip so why are they charging 10p for one, for something that by the time you have bought 5 or 6 you could of basically bought another in the shop.
The staff didn’t stand out, the food is horrible and frozen, many things in this café are overpriced, long waits for the most simple frozen things which do not taste good enough to give to my dog and the cold tempreature in the café means this resturant deserves less than 1 star, but because I can’t do that I am giving them the lowest rating possible of 1 star. This experience was so bad, I am going to let head office know. I will report back on their investigation when it has been completed, as honestly from a big supermarket in the supermarket war that is going on, this is just shocking and outragous, like Morrisons don’t care about their customers.