Walked in this morning hoping to have a haircut — Not clear what the system is in this store — No-one standing at the counter — 4 staff cutting hair — Tried to make eye contact but nothing — Didn’t want to disturb the other customers having their haircuts so sat down and waited hoping someone would come over and ask me if I needed any help or at the very least make eye contact and acknowledge me, but nothing — When I eventually did interrupt someone around ten mins later, I got a very rude and abrupt response«theres a sign at the front that clearly says register at the counter» she was pointing to a tiny sign above one of the mirrors out of any normal persons line of sight! When I explained that there was no one at the counter for over 10 mins her response was«we don’t always man the counter» slightly confused by her instruction to register at a counter that was not manned, but didn’t want to lower myself to her level or rise to the occasion, instead I simply asked her how long before I could be seen to which she pointed to the people that had just entered the store(long after me) and said after them. Me: «But I was here before them» She: «You didn’t register at the counter» At which point I walked out… This is not how a business than relies on customer loyalty should treat its customers in 2015! I live and work locally, could have been a loyal customer and referred loads of friends and family to your store, instead I’m going to do the opposite, wouldn’t want anyone else to have the same experience I did! Your staff needs to learn basic manners!
Cari S.
Évaluation du lieu : 3 London, United Kingdom
In my ongoing quest to find a solution to the Hair Problem, which is thus — a)I don’t have much money to spend on haircuts b) My hair is a lions mane which needs regular, almost weekly trims to tame it. — I have ventured into SuperCuts. They must be the answer to my problem, right? They are cheap, ergo they are the solution! However, with all the add– ons, like wash and blow dry, they are still not cheap as chips cheap, and a haircut can add up to about £30.00. Also, I am not thrilled about the idea that I can’t book. I know that this is the system, but that means that if I want my hair cut I have to sit and wait a really long time, usually in between school kids who look at me as if to say. ‘Really, you can’t afford a proper haircut?’. So, I have had a couple of cuts here, one of them was alright, but one time I was given something that resembled a truckers mullet, and no, Shoreditch people, I had not asked for an ironic hairstyle! So, the hair quest continues…