Customer Information

To answer Li’s confusion, the customer information point in the light does actually have a sign on the desk saying that it is an ‘unstaffed are where you can find out what is going on in the centre’, but to be fair to Li it isn’t the most eye-​catching notice and the presence of a desk indicates that it is designed to be staffed. And it is very true that there are hardly any leaflets or brochures, certainly not enough to class it an ‘information point’ or suggest that you can ‘find out what is going on in the centre’.
It does however say that if you want to speak to an actual person there is a customer service point on the balcony level. It does point out where the toilets are and have a feedback box, which is at least something and a little stand provides info about the Light elite club members’ card… whatever that may entail.
To have a good reason for its existence this information point could do with informing people more clearly that it is not meant to be manned, having more brochures and posters about ‘what is going on’ and have much larger and eye-​catching advertisement of the existence of the staffed customer service area on the balcony level. At the moment it just feels as though the Light didn’t really know what to do with the desk area and so left a few bits and bobs lying around to make it look useful.

This station is never manned. In the X amount of years I’ve been dipping in and out of The Light I have never seen a person with a name tag and a cheap suit standing or sitting behind the Customer Information stand. Today I actually required some customer information and thought of The Light, so in I rushed and when I got to the empty booth/​stand/​spot I actually «GAH’d» loudly in my own exasperation. At first I thought maybe there wasn’t supposed to be anyone there, that it was just a brochure station, but if it was then it’s the worst as there are only four or five types of brochures, however after leaning over the desk bit of the station I saw a phone with a red flashing light, which indicated to me that maybe someone was supposed to be there to answer the ruddy thing. I hung around for a couple of minutes and even waved at the security camera to no avail. Luckily there was someone in one of the stores to assist me in my query, to which I am very grateful. But Pah to the Customer Information, colour me not informed!