Direct Fires Online

I was very apprehensive about dealing with an unknown company over the internet for my fireplace. Luckily, my doubts could not have been more wrong. Directfiresonline were brilliant from start to finish. Chap called Steve in the Sales Department was on the phone to me for 40 minutes prior to my commitment helping with all my worries. I am a genuine customer and happy to refer directfiresonline to anyone. Martyn Barron, Lichfield

We bought a marble fire surround and inset gas fire, was told it’ll be two weeks for surround, but took 3, then when it came it was limestone, not marble so we had to wait another week for the marble, then it was a square hearth not curved as we ordered, but the fitter was waiting so had to fit it, we complained ang got no reply, apologies, nothing, a piss poor firm saved by the reasonable prices, avoid.

me and my partner wanted to get a fireplace for our small apartment, like a gas fire, not just for heat you know, but for show as well. christmas is coming, we’ve invited some friends over for a small get together and we wanted to get that cosy sort of feel in an otherwise sparse «modernist» living room. we window shopped online and found some websites with gas fires and electric fires on sale but we were put off by these sites for their hardselling techniques. we kept asking quesitons about safety and installation and all they kept doing was recommending the most expensive kit they have.
and then we chanced upon
— to be fair directfiresonline didn’t have a large selection of stove fires which was what we were looking for initially, something to break the monotony of our apartment. but then the friendly customner service advisor actually tried to find out more about the layout of our flat, and gave us a variety of gas fire recommendations to go with our interior and we nevertheless settled for this beautiful hole in the wall gas fire
. He even went through with us the safety guidelines, and installation tips and recommended a list of reputable installers for us to use.
we’re both more than happy with the service we’ve received from this company. the delivery was fast, the customer service was professional and helpful. and our living room now looks absolutely lovely with our new gas fire! bring on christmas!