Gadgets Fix

Good new for people who’ve been ripped off by these Cowboys. The shutters are down at the moment, but for how long?

I think I will join the bandwagon that shouts 0 star for this location.
I took my laptop (Macbook) for replacing a broken screen. I was given an estimate of £140 and I said fine. Sure thing my laptop got repaired but what i had eventually was a blue screen. To make matters worse, the screen broke down exactly 3 days after the 6 months warranty. I took it to another place and was told the screen was a duplicate one and had an original white one for £80 which was a 33% lesser price.
The owner Barry tries showing that he has taken really great care of you but all he is bothered about is to get his money off customers.

I’ve not been inside Gadgets Fix but I had the delightful experience of walking past the Owner/​Manager about four weeks ago outside his new premises in the former HappySnaps shop on the Headrow.
It was around 9am and I noticed this man standing outside the store on his mobile repeating the phrase, «Where are they? F***ing c****s! It’s 9am, the f***ing c***s!!»
As I got closer his repetitions got louder and then, just to top off his performance, as myself and another young woman passed close by him he lurched in our direction and shouted «THEY’RE F***ING C***S!!!» in our faces.
I’m not an easily intimidated person. I slowed down as the realisation of what just happened began to hit me and then stopped a few feet away to look back at him with an understandably unimpressed look on my face but this ‘character’ locked me with a furious stare and started to walk towards me, so I raised my eyebrows, turned and left.
Whoever this ‘gentleman’ is he appears to be a hugely unstable individual and if that’s how he presents himself outside his own business one can only marvel in considerable horror at how he treats his customers and staff.
One to avoid methinks x

I wish there was some way to give this place 0 stars! It’s horrible and a total scam… like Rosemary said, the manager is VERY rude and condescending, and my computer came out worse off than when it went in! AVOID THIS PLACE AT ALL COSTS! They should definitely be put out of business.
P. S. They are so sleazy that they even went so far as to create nearly 35 fake google reviews to falsely improve their rating

Hmm, where to start.
I went into Gadgets Fix in Leeds city centre on a Thursday after work. A friend of mine had been having problems with the laptop charger for her laptop (obviously!) that she purchased from the same shop some weeks ago. She’d asked me to come along with her as she informed me that the manager was speaking to her in a very condescending and rude manner. I agreed to go along to see how things progressed and to assist as I am slightly more technically savvy than she is.
I won’t bore you with exact details of the various problems she has encountered with the laptop & trying to get it fixed (an ostensibly simple, relatively inexpensive soldering job which has now turned into having re-​order a brand new charger at her expense. Doesn’t this count as mis-​selling something when it’s not actually required? Even if they found a fault surely the decent thing would be to call up and provide an accurate quote before embarking on any repair work/​ordering new stock?).
The main problem was more the attitude of the shop manager (who shall remain nameless, but a quick Google search will reveal all). I worked in retail for many years and have never encountered such a rude, patronising, unpleasant person who seems not to care about customer service one bit!
The person in question spoke down in an extremely condescending manner to both myself and my friend, rudely insinuated that she may have intentionally damaged the laptop in a very accusatory and not at all subtle manner (generally one doesn’t go shopping to be insulted) and also answered a phone call when we were speaking to them about the problem whilst waving us away to a sales assistant. They also refused to honour the warranty extension that was previously agreed by their sales assistant (apparently on their say so) and also point blank refused to offer even a short 28 day warranty on the new charger because «they couldn’t be bothered»! (Which I’m fairly sure is illegal!).
Anyway. I probably could go on as my blood is reaching 100 degrees Celsius just typing about this experience, but I should probably stop here! Suffice to say, I strongly recommend that you NEVER use this shop for any electrical product larger and more complex than a USB cable (and it’s debatable whether you should even buy that!). If you do — fair enough & I’m sure the majority of the staff there are courteous and helpful, but from my personal experience of the manager I would not recommend ever buying anything from there! Worst of all, there is no way to escalate your complaint as this person is the manager of the establishment, so if you’re not happy with something don’t think for a second you can climb the ladder to get the problem resolved unless you take your complaint to Trading Standards, the police, the OFT etc.
Oh, and they also have a brand new shop in Leeds city centre where Snappy Snaps used to be (next to the Horse & Trumpet). I’ve not been in that one yet, but as it’s the same manager.
One final thing — at the time of writing they’re currently (to my mind rather oddly) selling fireworks for Bonfire Night. I’m not quite sure why they’re doing this — maybe there’s not enough satisfied computer customers coming back?