Andrew Jose

Very good products, really nice, professional and attentive staff! Very happy! Haircut and dye hair experts!

Unfortunately, this was the worst experience to date in a hair salon and one of the worst customer service experiences I’ve ever had. I felt threatened by the staff, left with a terrible haircut, and disrespected as a customer.
As background, I went in for a model haircut, and asked how much time I should book off (as it was during work hours), and they said a bit over an hour is fine for a haircut. I booked off 1.5 hours for the haircut during my lunch hour and walked over (work is around the corner).
When I got there, I let them know I had to head back to work. The haircut was nowhere to be complete at the 1.5 hour mark. I told them again that I have to head out for a meeting, at which point Lucas, the manager overseeing the haircut started telling me in a raised voice (clearly upset) that they recommend booking 3 hours for a haircut and that I was in the wrong. He apologised to Asia, the trainee, that she couldn’t finish the haircut saying he had to, and literally started hacking at my hair on the other non-​completed side.
As a customer or any other person receiving such a treatment,
(1) getting practically yelled at made me feel threatened, and
(2) having scissors hacking in large motions in front of your face makes you feel even more this way — plus, I was afraid at that moment speaking my mind would result in a pretty damaging haircut.
They said I should just book another appointment to get the haircut finished (I wanted layers), then proceeded to charge me for the haircut. Model haircut or not, this should not have happened if any proper customer service was being applied. To note, I have done loads of model haircuts before and generally they put someone with more experience that takes less than 1.5 hours to do a haircut, not that time to cut just one side of your head.
I walked out of the salon feeling frazzled, upset and generally extremely disrespected.
— — -
3 days later…
I did follow up after cooling down a few days later to head back to the salon and see another manager to explain the situation. He uttered the same sentiment, saying I should ‘implicitly know’ that model haircuts should take 3 hours (to reiterate, the salon told me to book just over an hour when calling to confirm before my appointment), and that I was in the wrong.
I highly do not recommend this hair salon to anyone looking to be treated with respect, or having a pleasant experience in general.

I’ve been going here for the past year or so. Great location. I’ve tried a couple of hairdressers who all have incorporated my preferences whilst offering advice. Nice relaxing environment just off goodge st. Good value as well. Have recommended to friends.

Lovely hairdresser.
Clean salon, friendly staff, experience hairdressers.
I went there for a first time and end up with fantastic hairstyle and colour as I wanted.
Kate was very bubbly and lovely person to talk to, she gave me advice what colour will suit me.
Complementary coffe and biscuit, was a nice touch.
Definitely will go back there, and will recommended this hairsalon to all my friends.
Thank you so much Andrew Jose!!!
Keep up good work.

I loved getting my hair done here, probably the best part is the head massage you get before the cut while they wash your hair. I wasn’t exactly expecting a massage so it caught me off guard a bit, but once I relaxed it was really great and made the price of the haircut worth it. It is a very sleek minimalist salon only having out what they need, a drastic contrast from stylists in the states who have every tool you could imagine starring at you, waiting to manipulate your hair along with their business license and pictures of the kids and pets. There has never been a lot of chit chat between me and the stylists at Andrew Jose, which I quite like because I never really saw the point of making small talk for an hour with a stranger. I would rather them concentrate on my hair than my personal life. There are three levels of stylists of different price levels and you can request Jose himself if you really want a good hair cut.