Bannatynes

The showers in the men’s changing rooms are absolutely revolting. There’s mould all over the ceiling and walls and they smell like an old urinal.

I’ve been using this gym for well over a year now. The facilities are satisfactory, it’s cheap and there is no contract. Unfortunately, that is where its good points end.
What really lets this gym down is the customer service on the reception desk. I recently took a guest with me who was genuinely thinking about joining the club. As soon as we arrived and paid (for my guest) the girl on reception was SO rude that my friend had already decided not to join, before we had even got down to the gym area. It was a shame as it ruined the whole experience and I was embarrassed at the girl’s attitude. When I complained about this through the Bannertyne’s website, the follow up of my complaint was equally as poor. I was promised a complimentary guest pass. However, when I asked the reception about it, they claimed to not know anything about it.
Also, the private swimming lessons clog up the pool at peak times in the evenings, making a modestly sized pool impossible to use for us paying members. On other evenings Aqua-​aerobics take place, also at prime time. The female who runs these classes does’t allow paying members in the pool during the classes.
Along with this, whenever there is a personal trainer in the gym area they take over the WHOLE space. I went to Bannatynes this morning and there was a female personal trainer with one guy. They were hogging the bench press, the cable column and they’d taken up the floor area where they’d left 2 sets of free weights and a gym mat. Even though she’d already taken up 3 sets of equipment, she asked me twice to use the machine I was already on. Its like she thinks she has priority of the equipment over the paying customers. You simply cannot do a planned workout with her in the gym. It’s annoying as there are courtesy signs all over the gym, yet their own staff don’t seem to abide.
I gym is also pretty dirty and grubby. The showers smell like urinals. Not impressed, but hey. You get what you pay for :-(