Best Western The Cromwell

Si la position est parfaite, dans un quartier tranquille et relativement silencieux (malgré le fait de se trouver sur une importante artère de trafic) et a 100m de l’arrêt du metro Gloucester Road, la chambre qu’on a occupé laissait vraiment a désirer.
un sas inutilisable, la chambre trop petite (et des prises foutues dans des endroits impossibles a joindre), la salle de bain avec un évier qu’irait bien a mon chat ou a une barbie mais pas a un être humain.
par contre le service à la reception a été parfait. Un employé italien nous à très bien accueilli et guidé pour tous nos besoins!

We stayed here on holiday for my birthday recently! Yes the hotel is super small but… extremely close to everything!!! Right across the street is a supermarket called Waitrose and the Gloucester tube station. There isn’t anywhere you can’t get to from here. You are also right up the street from the Natural History museum. The room was small but the beds were comfortable and there were a ton of places to plug in electronics. The bathroom was nice. The shower was hot, especially after a long LONDON day out. The staff was nice and very accommodating. I got sick by the 3^rd day there and they brought me more tea bags and searched for honey. Very pleAsant to deal with. I would definitely stay here again! It was extremely convenient.

Wir ein sehr kleines Zimmer im Untergeschoss, es etwas sehr dunkel war. Für Einrichtung passte aber und für Sauberkeit war gegeben. Das personal ist sehr freundlich und die bar hat eine gute Auswahl.

We stayed in the hotel for a second time this past October for about 12 days. For 3 of those days the air conditioning didn’t work. The managements solution was to provide us with a fan. We have pictures of the fan in the room. It was useless. There was no circulation in our room. Not only that but when we complained to the front desk they told us numerous clients were having the same issue and they asked us to be patient. We asked to speak to management but we’re told repeatedly that he wasn’t available. When we came home we tried to email him but he never responded We have been trying to resolve it with the credit card and then directly with Best Western. They finally got a response from the manager who blatantly lied and said it was because we had our window open. He is a liar. And by lying he is saying that we are lying. I am not ok with that. It is no longer about the money we wanted credited, and rightfully so. It is about him calling us liars. Best Western corporate is going to stand by him. We will never stay in a Best Western again if this is their version of customer service.

The Best Western Cromwell suited my needs perfectly. I reserved a Garden room which had a nice patio looking over the garden in the back of the hotel. This is the first hotel I’ve ever stayed in where it was so quiet I could hear the ringing in my ears — that is not a complaint at all and it may have had a lot to do with the location of my room.
The specific room I had was at the top of a set of stairs so I highly recommend, if you have any issue with stairs — you call the hotel directly and discuss your needs with them BEFORE arrival. This wasn’t an issue for me at all, but I can see it being problematic for others.
I arrived a little over an hour before check in time and was allowed to check in to my room which, after a ten hour flight, was extremely appreciated.
I had no issue with my room. The bed might’ve been a little more firm than I’m used to, but I think it was fairly par for the course for a hotel in Europe and it wasn’t uncomfortable. The water was hot anytime I took a shower and the included internet worked very well — it was as fast as I needed it to be for keeping in contact with home and looking at maps.
The Gloucester Road tube station is about a block away and very convenient. There are many restaurants in the area and a grocery store right across the street.
I would book this hotel again in a moment, especially the room I was assigned.

Some of the rooms are a bit small but some are not so tiny.
The staff is nice and the location and price are great. I took a room without breakfast.
It’s just around the corner and across the the street from the Gloucester tube station. The Piccadilly line (to Heathrow and St Pancras station) as well as the Circle line run from there. The 47 bus stop literally outside the door of the hotel.
The Natural History and V&A Museums are 3 blocks away. There are plenty of good restaurants around.
I’ve had a wonderful stay here and only wish it was longer.

Ok, the room is kind of small, but it is not unbearable. It is great for the cost and it is in a great location, so no complaints here. Maybe it would be cramped for a family, but for a couple it was perfect. It is right by the tube station and a good tube station at that. Several lines run through it, and you can go directly from Heathrow to the station at the hotel without having to transfer lines (and it only cost 2.90, but just fyi: it will take about ³⁰⁄₃₅ minutes). The hotel was clean and the room itself was also quite clean. (I am a bit of a hotel snob, and at the first sign of anything gross or any hint of uncleanliness and I am out of there!) The a/​c worked great, though sometimes was a bit noisy, however I had no problem sleeping right through it. And they had free wi-​fi, which worked great! The hotel is in a good neighborhood, plus close to the museums, plus only a 10 minute direct tube ride to all the tourist sights (ie Westminster Abbey). The staff was nice and super helpful. Check in and checkout were a breeze. I’d recommend it.

I booked this Best Western through
— knowing it was on Cromwell Road and right next to many things we could use (coffee shop, super market, tube stop, post office).
When we got there, the non-​enthusiastic front desk staff told us that the elevator (lift) didn’t work and would be fixed within hours and directed us to room 814 which was through some doors, down a flight of stairs, and through more doors. And once we entered our room, we discovered that it was about as big as a jail cell and with one window looking out into the rear of the hotel. It was an alley of sorts and they kept the mop and broom right outside our window. And the telephone didn’t work either, so whenever we needed to speak to the hotel staff we’d have to go up stairs to do so. How quaint!
Though the lift never was fixed through out our stay, the air conditioning worked, and the shower was powerful. The wifi was free! And… outside of that it was all crap. The rooms at $ 160/​night were terrible for the price. They really should look into lowering the price. We stayed at Kensington Rooms Hotel, two blocks away later on and it was much better! The rooms were modern, efficient, and the elevator worked.
Even though we didn’t get bit by bedbugs, I’d likely NEVER stay here again, but I’d like to suggest to the managers to hire staff who hadn’t been lobotomized or at least can manage a smile. And not to lie to their guests about an elevator that will never work. And lastly to make sure their guests have the basics — like a telephone that would function.
Stay here if you are wanted by the police, need to hide out, and don’t want to be bothered. Don’t stay here if you are accustomed to even the lowest level of customer service.

When I first move to London I lived 3 weeks in a flat in this residence Best Western. The flat was amazing, I stayed in the flat 306 with a nice view, modern furnitures, Plasma TV, and a lot of space and cleaner included in the price. The location is amazing too, only few minutes from the tube station Gloucester Road. It’s a great deal when you need to find a place, but the price remains high, is around 300 GBP per week.