Chillisauce

Went with this company for my hen night.
I hadn’t realised that they just pick up the phone to arrange the event then pocket half of your money.
They have a strict no refunds policy which meant when my friend couldn’t make it, despite telling them 3 weeks in advance, they kept her money.
They make it very easy to pay them which was nice, but now it’s clear why.

We booked ChilliSauce based on their glossy website. Firstly, the activities (quad biking, hovercraft and rage karts) were a total rip off less than 5mins driving for £115 !! It was a joke and people were really disappointed, many having travelled from abroad. Their representative Jamie was extremely rude and did not want to know as soon as we’d paid the deposits. Between the group of us we must have tried to phone him over 80 times and he’s never available and never returns calls. He was rude to the Stag’s aunt who phoned from abroad trying to pay for her husband and hung up the phone on her. When we tried to add extra people a few days before the event he said this event has been too much hassle, I’m not letting anyone extra come. He made mistakes on the names and said it was too confusing that they shared the same surnames (cousins/​brothers) and he couldn’t figure out who had/hadn’t paid. On the day we had to take bank statements to prove that we’d paid since Jamie would not recognise that people had paid and their names should have been on the list. We tried to complain afterwards but Chilli Sauce have no complaints process and we suffered verbal abuse from Jamie accusing us of being disorganised (!?). In addition he organised a Hen Night for my wife who was lead bridesmaid for her friend. This was a shambles too with them repeatedly trying to call him and confusion when they arrived at their hotel. Again their activities were a rip off, only a few minutes on each thing despite paying alot. Avoid Chilli Sauce. In particular avoid Jamie its a disgrace.