Dorothy Perkins

This is the store I’ve been heading to for years for a good store and a great all round service and experience… until recently when it’s seriously deteriorated.
When I first went into the store on Sunday morning, I waited for about 10 minutes to be served (for a refund — they clearly don’t take this as seriously or as a priority) and was ignored by two female assistants who clearly had seen me. Finally a male assistant came over and asked if I was okay and being served and then said on a Sunday they don’t serve until 12.30 so I went to another store until then and returned.
This time I waited at the same till and another two assistants, it looked like one was training the other, asked if I was wanting a refund and pointed me in the direction of the furthest till and that their colleague would be along shortly. I waited a couple of mins, thinking surely it’d be in the best interests of everyone if one of them just served especially as then a queue had formed behind me! The girl processed my refund and took a really long time, I was beginning to doubt whether she knew how to and didn’t ask me to put my card into the machine which I questioned as normally that’s how a refund is put back onto the card you used to pay and she said you don’t have to always do that. I can tell you, I’m sure gunna keep a check on my account as I’m still not confident!
I’m really disappointed with the service and experience of late because as I say, it used to be great and I love DP’s!