Drycentre

Terrible terrible terrible service.
Poor quality alterations and on sending back item to be redone they have kept it for months and I mean about four months now promising every time i call to send it back and saying they have been too busy because of the groupon deal/​people being on holiday.

This is the one of the rare few places that I give a 1 star rating to, because everything with my dry cleaning experience went wrong.
I had heard about this company when they ran a dry cleaning deal through Groupon. I bought the vouchers — which promised free pickup and delivery.
About two weeks before the voucher expired, I gave them a ring to arrange the pickup. I was told that they were fully booked for pickups — all days of the week until the voucher expired. Undeterred, and because I live nearby, I told them I will drop off the items at their shop.
I dropped off the items, and was told I could come back one week later to pick it up. One week later I go back, and half the items are ready, half are not. Everyone working there is clearly flustered — clearly they have overstretched themselves, either through the Groupon vouchers or through accepting too many orders.
Another week later, I visit them again. I was smart — and tried ringing them first to confirm my items were ready before making the trip. But despite calling their number numerous times over the day, no-​one picked up the phone.
So off I went to the shop– this time, they first try to give me 3 items less than I had dropped off — despite them looking at the receipt a few times. I point out that a few items are missing — and they take another 10 minutes to find the remaining items. They had not even been wrapped in plastic yet — and I was suspicious if they have even actually dry cleaned them yet.
No matter — I was just tired of everything and ready to cut my losses — took all my items, and am never going back to DryCentre again.
The London Insider

Bought the £10 groupon voucher. They were fully booked for pick up for 2 months and called in today to try again as it is the last day. Shop refused to offer pick up at later date/​even for me to walk in at a later date, and can only accept garments at shop today, which is miles away from my place. Will never use in future.

We have served 1450 people from groupon voucher deal in 2 months we have not heard a bad feedback regarding our services. If you read the feedback on
[
] you may see hundreds of people’s reviews which indicates how professional and reliable we are. These people could have had bad experience or they could be one of our competitor. We are happy with our success with groupon although 2 people here are not happy