I was told on the phone that they would come at 12 or earlier. When I called one day before the move, they said they would come between 2 and 4 pm! I had to find another company at the very last minute to fill their place. Very unprofessional, no excuses given and no deposit back. Lost 75 pounds because of a company who lies when they say they come in the morning and end up telling me they come mid afternoon. I would really recommend you to find another cheaper place because that was a total waste of money.