Emirates Airlines

The services of First-​class is excellent, business-​class is good and economy class is not as good as Japanese one.
The suite of First class makes passengers feel like staying at a hotel. Even possible to take a shower.

I first would like to tell you that I very much enjoyed my flight from LAX to Delhi, great staff and very professional. However, my complaint is with my return from Delhi. On March 3^rd my train was delayed over 4 hours and beyond my control showed up an hour before my international flight took off. I was declared a «no show». After I was given no assistance at the check-​in counter I was handed a number to call which I had to use a pay phone. I was on the phone for 1 ½ hours. Broken english made it very difficult to communicate. I was put on hold over and over again. I was charged almost a thousand dollars to rebook my ticket four hours later. There was zero sympathy and almost no understanding upon the airline for my late arrival. This was a situation completely out of my control. I almost paid twice the amount of the original ticket. Flying with this airline is very pleasant in the sky. However I would like you to know I will never fly this airline again. I felt abandoned and taken advantage of in a foreign country with little to zero help.
Now, after I returned home I wrote customer affairs in hopes that I may get a refund or something. They took five weeks to respond with an occasional email stating «Its an on going investigation». Finally after five weeks I received an email from SALWA GASSER basically cut and pasted jargon from the airlines policy section 6.1 I thought I would experience a sympathetic human being who understood my train delay made me miss my morning flight and pay almost one thousand dollars more due to something completely out of my hands.
I will never fly this airline again and will forever shake my head in frustration at the poor customer service I received from such a prestigious airline.

A disgraceful way to treat two good clients.
My wife and I went to Dubai in January, I have a Gold card and she has a Silver one, so we are good clients of Emirates Airlines. Unfortunately my wife’s sister lost her baby at eight and a half months, an incredibly sad and painful situation for all the family. They fixed the funeral for the 22^nd of January, we were due to fly back that day anyway, but would have been too late to get to the funeral so we had to change to an earlier flight.
Despite sending them a copy of the death certificate, Emirates charged us £600 to change to an earlier flight and will not refund me, even though their representatives at Dubai Airport in the First Class Lounge said that I should have been.
Their customer services will not even reply to my e-​mails.
If you want an airline with a heart, DON’T CHOOSE EMIRATES.

Wow wow wow. Flew first class from Dubai to London. Amazingly good. Flew the A380. They pour Dom, they have two very nice showers, stocked private mini bar, fully reclining bed, excellent staff, much more than I expected or imagined. Excellent, attentive staff and service. Love.

ABSOLUTELY CHAOTIC!
My outbound flight (London-​Dubai-​Kuala Lumpur) was a nightmare, and I thought it was a one-​off. My return flight unfortunately wasn’t any better.
OUTBOUND FLIGHT:
Check-​in
I was disappointed to find that there were more online check-​in lanes than normal economy class check-​in. As a result, the queue was annoyingly long. I understand that passengers are encouraged to check in online, but to have more lanes dedicated to online check-​in, which takes less time than normal check-​in is rather silly, IMHO. When it was my turn to check in, the lady at the counter was very nice and helpful but did not ask which seat I wanted. I normally insist on aisle seats as I tend to get claustrophobic on flights. I would have asked for my preferred seating but I forgot to do so as I was too preoccupied with my overweight suitcases. I ended up with my most hated seat the middle seat. Although it was not the check-​in lady’s fault but my own, it would have been helpful to ask if I had a seat preference.
First flight (LHR-​DXB)
The aircraft was new and comfortable. I think it was the new A380. I could not fault the facilities and entertainment selection. However I would have enjoyed the flight a lot more if I was not feeling too uncomfortable being sandwiched between two men who kept resting their arms on my side of the armrest.
Come dinner time, it took forever before all passengers were served their meals. Passengers with special meals had long finished eating before the rest of the us got our food, resulting in an unnecessarily long wait before passengers could get up and go to the toilet (tray tables in the way and trolleys along the aisle).
My verdict on the A380? Big does not mean beautiful. Definitely too many passengers to a flight attendant for any of us to receive the optimum level of service.
Second flight (DXB-​KUL)
Around 30 minutes before scheduled departure (10.30am) of my flight to Kuala Lumpur, staff announced that the flight would be delayed to 11.30am. Come 11.00, there was still no call for boarding. Around 11.30, they announced that passengers would be able to board in half an hour, which meant the flight was much later than previously announced. I went up to a staff member to ask about the revised time of departure. They told me that their flight would depart at 12.15pm instead. I was a little annoyed as I had to make an expensive call to my family in Kuala Lumpur to advise them of the one-​hour delay which turned out to be 2 hours! When asked about the reason for the delay, the staff at the departure hall did not specifically answer my question but went on and on about how much Emirates cared about passenger safety, their low accident rate, etc. etc.
When we finally boarded, the aircraft was insanely hot (as the air conditioning had been switched off and the temperature in Dubai was not exactly pleasant). It was only until an hour or so into the flight that the temperature became more bearable.
RETURN FLIGHT:
First flight (KUL-​DXB)
First flight took off late, resulting in late arrival in Dubai by approximately 45 minutes. Unfortunately for me, there was very little time between this flight and the next, and passengers were meant to be boarding the next flight when this flight was only just about to land. It caused a great deal of stress. Fortunately there was an escort who took a gentleman and me to the departure hall where we made it, though only just.
At the departure gate, a staff member gave me a new boarding pass with a different seat number, even though I had already reserved an aisle seat when I checked in online. When I got on the aircraft, I was disappointed to find that I was given the window seat!!! What is the point checking in online and reserving your seat when they are going to give it to someone else???
When we landed in Heathrow, I waited for nearly an hour for my luggage. When it did not turn up, I had to ask a gentleman on duty only to be told that my luggage was on the next flight on its way to Heathrow! What my luggage was doing on the next flight I had no idea! I was told to return in an hour to collect my luggage.
As a result, the taxi I had booked prior to boarding left without me. Unsatisfied, I went to the Emirates Chauffeur Desk to ask if I could be given a ride to my destination; I did not think it was unreasonable to ask for a lift, given the less than satisfactory experience I had just had. Sadly they refused. In the end, I had to get on an overpriced taxi.

Love Emirates!!!

I Love flying with this airline as its so professional and the satff are so nice and helpful.

Flew from London to Dubai a few days ago and wow was I impressed! I never flew on a middle eastern airline and was a bit unsure when I arrived to the gate. Then I got a glimpse of the stewardesses. Wow were they fine! I walked aboard the craft and found a beautiful coach. The first class looked like mini-​thrones, that you’d want a royal family sitting in. The seating was comfortable. The food was top of the line, best airline meal I ever had. I ate the lamb curry and it was so good I had to take a picture of it. The launch & land were as smooth as you can get. Enjoy!

Garantiert keine Langeweile,
Langstreckenflüge mit Emirates machen riesig viel Spass, ob riesen Film Datenbank, oder Spiele zocken gegeneinander oder alleine, für Unterhaltung ist ausreichend gesorgt. Jeder selbstverständlich auf seinem eigenen Monitor und das sogar in der «Holzklasse «. Das Essen auf dem Flug Düsseldorf — Dubai — Mumbai war hervorragend und auch an Getränkeauswahl mangelte es nicht. Wer freundliche Stuadessen sucht hier findet er sie noch. Wer sich gedanken über Kopfhörer, Kissen oder Decken macht, es wird alles gestellt da habe ich meinen Mp3 player umsonst eingepackt.
Ich würde Emirates Airlines wieder wählen.

”Come fly with me, let’s fly, let’s fly away” Preach it Mr Frank Sinatra
Yes, I would love to fly with Emirates again. Emirates is one of the best airlines to date. Comfortable seats, warm interiors, great entertainment system and excellent customer service. I’ve flown with them twice and they fail to disappointment. me Most memorable flight would be from Dubai to Manila, the aircraft had twinkling lights on the ceiling and the side light panel would change from white to purple to indigo blue. It was quiet magical!

Emirates is really the best way to fly.
I have flown with Emirates several times during the past year. The experience of travelling on its flagship route of London — Dubai is simply unparalleled. The flights depart and arrive on time (even at Heathrow). The service is exceptionally good. The staff members are a pleasure to talk to. The food and drinks are great and their entertainment system (called ICE), with hundreds of movies, documentaries and tv shows in multiple languages and from various parts of the world, is one of the best in the industry.
I have travelled on their Boeing 777’s as well as on the super-​jumbo A380. I am guessing they have been reaping the benefits of A380’s efficiency as the fares are very reasonable, round trip from London to India costing only about £450. They keep advertising better fares on a number of other routes too, but i haven’t tried any of those yet.
Emirates schedules their flights very well so that the time spent waiting at Dubai Terminal 3 is usually small. But its a terminal where i would love to wait. Among the airports i have been to (and there are many of those) it ranks right at the top along with Singapore’s Changi. From irish pubs to mcdonalds to indian food to sushi bars … you can find them all there … along with the most extensive collection of duty free goods ever assembled under one roof.
However on the less glamorous routes (Dubai to Calcutta is one example), the standards sometimes deteriorate markedly. The planes are necessarily smaller but with archaic entertainment systems (where the movies keep on playing and you have to watch from the start. The passenger cannot control the playback) and on some occasions, sulky air-​hostesses. It is for this particular route (which i have flown thrice so far) that i am deducting a star.
Dubai’s location makes it an ideal spot to interchange during a 1 stop intercontinental travel. Emirates is the world’s biggest international airline now, and is better than any European or American airline that i have flown with. I would strongly recommend it for any trip from Europe to Asia, Africa or Australia.

I have been loyal with Emirates Airlines for almost 18 years. I love their the aircraft’s as they have a very young fleet. All the latest technology on your seat.
I flew business class from Melbourne to Dubai and it was amazing. The selection of food on board is vast and the staff are friendly too. The selection of food, beverages are good.
The amazing feature is the on board entertainment. Was watching movies on my seat all the time from Dubai to New York. The in-​flight entertainment consists of latest films in many language. Games, internet, fax etc. all at your service.
I never flew with them when they had their Airbus 380 but I travel on Boeing 777-​ER and it was amazing.
I would recommend emirates to anyone who wants to relax on a long flight.

I always try to fly Emirates, company budget willing. The customer in-​flight service is the best I have ever experienced and same goes for the complimentary chauffeur drive which is a million times better than any taxi.

Emirates is up there with the premier world airlines. It’s service in economy is one of the best I have experienced, with greater legroom offered compared to other carriers. As well as this, you are given menus before your meals (albeit with only two choices, but it adds to the experience) and the onboard entertainment system is well stocked and designed in comparison to other airlines. All in all, an excellent experience, I would not hesitate to fly with them again. Additionally, if you wish, stopovers in Dubai are available for (often) nominal costs!

Ive done a 13 hour flight London Heathrow to Colombo stopping in Dubai. Overall one of the best airlines ive ever used. Ver comfortable chairs with good inflight entertainment. The cabin crew were extremely polite and friendly, and went the extra mile to make all passengers feel relaxed. The check was also seamless and efficient. Would fly with them a lot more regularly however, there prices in comparison to others now is considerably more, and unfortunatley cannot justify the extra circa £100.
Top Airline.

Emirates is a great airline, if a little expensive. It has more baggage allowance in economy than the other airlines — up to 30 kilos. Its pretty flexible, and the staff service and food are both very good. They are professional and efficient, so you know that you are in good hands.
The stopover in Dubai also makes for excellent duty free shopping. You can buy anything from electronics, watches, jewelery, and clothes to alchohol and even win a sports car! Or more reasonable Arab delicacies like stuffed dates. This is a very good airline, and the baggage allowance gives you a world of freedom to shop to your hearts content.

Fabulous service, great food and wide choice of in flight entertainment. Ground staff and cabin crew very efficient, courteous and helpful in both London and Dubai.

this airline has helpful staff, the food is ok, my family members enjoyed it but personally i hated it, too bland and raw for me. There is not enough space for your legs in the the middle aisles, the best seats are the front ones or window seats.