Evans Cycles

A lifesave for me today. One of my brakes broke off halfway to work this morning, so had to cycle in with only one brake working. I walked in here and as they were fully booked for services, the lovely man behind the desk did a quick fix and screwed it back on free of charge. It was busy, they didn’t have to help me, but they did. Thank you and top marks.

Yet another shocking experience from Evans Cycles. They’ve had my bike for five days and only go the repair it when I turn up to collect it. It was meant to be ready on Friday but I couldn’t collect as I was off work. You think they’d have it ready three days later! Having been advised it would ‘just take five minutes’ I was still waiting ten minutes later. This is the second time in a row this branch have made me wait while they repair my bike, despite coming back for collection. Last time they rushed the repair and I had to bring it back two more times to be done again. What’s the betting they rush this repair and I break down on the way home? Next time I’ll be using The London Bicycle Company round the corner — they’re a professional organisation.
Further to my last review — to top it all off after they rushed my bike repair on the spot I pointed out to Evans Waterloo that this is when mistakes happen — queue — a problem with my gears on the way home; what a surprise! They had messed up the gears when replacing the back wheel inner tube and I was missing a gear. They made such a mess of re-​repairing my bike last time I just got my husband to fix it this time. On my first interaction with Evans I really felt they couldn’t organize a children’s tea party let alone repair a bike. The only reason I returned this time was because I have an injured ankle and I couldn’t walk far enough with a flat tire to get to the London Bicycle Company. This time Evans Waterloo really excelled themselves proving that they can’t even repair a flat tire — nice work guys. DO NOT USE THIS SHOP — they’re utter amateurs.

They have all safety gear for there nice bikes! All of it are awesome and affordable. You can actually try their bikes if you wanted. They are easy to deal with and the staffs are willing to help you to find a good idea of what bikes you wanted to buy for. Nice shops ever!

I went there, because I had some problems with the chain. And also with the pedals. I think that if you need professional help, they are qualified experts and will charge you on affordable rates. If you want to replace some damaged or worn out parts of your bike, don’t hesitate to go there.

This store is my go to place for cycle stuff for its friendly quick service, breadth and depth of stock, and excellent location.
Unlucky for me (and any drivers I almost played chicken with) my front bike light finally died after 3 years of faithful use through rain, sleet, and snow. Given that I’m somewhat attached to making it through cycling each day without splattering across a windshield like a wayward bug, it was time to shell out the cash.
Conveniently, Evans Cycles has not one, but two stores within a stone’s throw (and no I haven’t tested that claim) from Waterloo station. I know that most people, particularly devoted cyclists, tend to shy away from the major chain stores as the staff don’t have the same level as passion and knowledge as your more speciality stores. That being said, I’ve yet to come up with a question that the guys at this Evans store couldn’t answer and I’ve spent a couple hours quizzing them on different types of bikes before I bought my BMC. So no issues on that score.
The store has just been renovated which has resulted in more space, more stuff, and in general an easier store to navigate with a bike on tow. I easily located new lights and picked up a spare inner tube. The staff were very friendly and there was virtually no wait before one guy had rung me up, offered me a free BMC cap and SIS energy gel. A few moments later, my purchase was paid for, logged against my account, and I was back on the road.

My bike is 10 weeks old bought from evans chalk farm, in 10 weeks of normal road use both pedals have broke and evans refused to do the first free service because