FOCUS Properties UK

Happy with the service overall. We had real grief with some tenants who had to be evicted (by the previous owner obviously) before we could complete on the property which was an annoyingly drawn out process and quite worrying, but eventually the sale went through thankfully and the property was ours.
Good communication throughout the process with regular updates
Happy with the service overall as I mentioned and very pleased with the property

These guys are an extremely unprofessional and dodgy outfit.
We had an offer accepted on a property with them in Dec, spent over £800 in surveyors and solicitors searches, seven months later, the tenants were still in the property, with no sale imminent. We were extremely upset and frustrated as we’d had to move to temporary accommodation. Kunle Balogan (the owner) kept feeding us empty promises and stringing us along, but at the same time never returned phone calls, had no information and was patronising and bullying. Eventually he told us the property was going back on the market, at a much higher price. Just like that, after seven months of waiting and £800 invested. I had a bad feeling about the whole thing from the start, so all I can say is if you have that feeling about this agency, then trust your gut! They are no good!
To make it even worse, within minutes of telling me that 7 months of waiting, moving house unnecessarily had been for nothing, he had the cheek to try to offer me other properties he had for sale. Complete lack of empathy and understanding for our situation and how we might be feeling.