Genco Male Emporium

Cool place, cool haircut and music, nice staff and got a beer while relaxing getting a new hair style. Can’t ask for more. Nice touch with the hot towel and massage chair when getting your hair washed. Definitely recommend it.

First off let me start this review with stating that I have just been refused a haircut due to apparently block booking shifts with one of the senior stylists Paul Steel. I would like put out that I have been seeing Paul for the past 2.5 years regularly and can’t sing his praises highly enough of his skills.
Ok now that is out of the way, I’ll just explain what happened today that persuaded me to type up a negative review. When I arrived for my appointment which I booked using the mind connect app which I believe is a new booking system they implemented. All fine, now upon stepping through the door I was informed by Paul that he refuses to provide a service for me as I have apparently booked three shifts?! With no time to absorb this I was shouted at and explained that he had just come into work after time away to see that I had booked three times and therefore have denied him income that he could earn. I totally understand his point as it is his livelihood and I honestly like the guy and would not want to do anything that may affect him negatively financially. I was told that they had tried to contact me repeatedly via phone and email, although later they confirmed when they showed me the database that they did not have my number (although I have been texted previously for appointment reminders on the same number). As it was a new system they did not transfer over all the personal data over, but did have my correct email.
He could not confirm who tried to contact me and I showed him that I had not received any texts not emails, yet to no budge.
May I just add that previously the salon has overbooked before and therefore I was told that I would have to rebook even though I had taken a day off from work to visit I was happy to do this on the understanding mistakes happen.
The way I was confronted was disgusting. After I have been such a loyal customer to be treated like that I found humiliating to be belittled in front of other staff and clients. That was truly vile.
I am going to reiterate that Paul is a lovely guy and extremely talented and by no means do I wish for this review to deter future clients (I have recommended friends previously to genco), I just want Paul to recognise the way that the situation was handled disgracefully. He should have challenged me away from the shop floor and not without being sure of all the facts. I truly think Paul may of just had a rubbish day which we are all susceptible to have.
It’s a shame but I will be taking my custom elsewhere.

I have had a few bad haircuts in London so, when a friend who lives in Chiswick
Recomended that I go to Genco and get my haircut by Sean I took his advice
And booked with Sean, on arrival last Sat I was told that there was a mix up with
My booking and Sean was not available, I was asked to wait and was then seated
By a girl whose name I have forgotten who cut my hair, I got a very bad haircut, a number
Of people over the weekend have commented on it, I did not complain at the time
As I felt that there was little point, but I will not. Be returning

My fiancée convinced me to get my hair cut at this place. Before that I was always the kind of guy, that cut his hair at the nearest barbershop for £10. I must admit I haven’t thanked my fiancée enough for that visit.
She booked me a visit and I was surprised to find out that it was on a Sunday. I never knew that hair salons worked on weekends. The guy that cut my hair was really polite and not too chatty, so I had a very relaxing time there. I explained to him that I wanted to change my hairstyle and he was quite enthusiastic to offer me his help and make some suggestions. The final result was really nice. I was immensely satisfied with it, but most importantly my fiancée was too and she told me not to get my hair cut at any other place.
Excellent staff and atmosphere. It’s definitely worth the money.

I’ve been going there for about a year and have had my hair cut by a couple of the guys over this time. Always get a cut I like and always have a good experience.

I was expecting so much from my first hair cut, esp having read the many positive reviews and the salon’s website, only to be somewhat disappointed! The stylist was ‘ok’ and there was no consultation as to what look was appropriate although I must add that the environment and ambiance of the place was superb. Overall a very relaxing environment and good customer service but not the perfect haircut for the price I paid!

In these days of male grooming and the application of face creams and gels, massages and nose trimming, it was only a matter of time before I plucked up the courage and booked myself in for an mot and service at Genco’s.
Located in the up and coming street that is Devonshire road, I timidly walked down the street on a Saturday morning thinking about what they were going to do to me and wondering if they had enough strimmer wire left.
As I walked in it looked like a trendy enough sort of a place and I was ushered over to the leather chairs to have a seat and wait for my executioner. There was a longish wait which I filled with today’s newspaper and a coffee — which was good news for the hangover.
So onto the business end — haircuts, styling, scalp massage, condition and colouring, get a standard shave or go for the full monty (exfoliate, deep cleanse and moisturise). In the «treatment room» they offer all sorts of massage, eyebrow reshaping and a whole lot of other things that men should be doing to themselves.
As for me — I had the scalp massage, condition and haircut — yes I bottled out, I think I will leave to those that are into that sort of thing and admit I am a coward.