Gucci Group Services

I bought a pair of loafers from their Heathrow T5 shop which turned out to be faulty (one of the shoes made a squeaky noise while walking this gets very annoying after a while). I returned the shoes a week later to the shop at Heathrow. Unfortunately one has to be quite firm before the sales people take any notice about the issue. They even ignore statutory rights with the comment ‘we don’t do this.’. In the end they agreed to have the shoes checked. To cut a long frustrating story short. It took 5 months for this case to be resolved and to issue me with a refund. But only because I kept telling them that their responses as ’ there is no fault.’ or ‘.we don’t care what the people in the shop promised you ‘. In the end I kept writing to them and the manager Mario eventually sorted it out. I am shocked about their arrogance, complete lack of service and utter patronising snootishness. I will not purchase again from Gucci and I actually have been a customer for 20 odd years!

Gucci have a dedicated customer services office, just off Bond Street.
Go there when your Wife’s handbag is falling to bits in less than six months to see what they will do about it — but don’t expect any customer service — you won’t get any.
You just get another bill.