Hsbc Bank

Worst customer service. Have a US account and wanted to link to UK account. Took over an hr for them to just understand what we wanted to do. Approx. 3 hours later we still didn’t get anything accomplished and ended up calling the US and they figured it out in minutes. No one even aplogized for taking so long at this branch. Would never go back for help.

This branch is big and the posters outside make any current or potential customer welcome, but the world of automation where money talks is lives here. Two cash machines are located outside on the wall along with a business banking machine. Inside you will enter up a ramp, come to a client services person who will give you a ticket and offer you a seat. You are then welcome to make yourself a coffee whilst you wait for a banker to help you. The ticket thing reminds me of being at the deli in Sainsbury’s.
Although if you want to use the banking machines, then you just stroll on in! There are normal ones, paying in machines for personal accounts, business account machines and currency transaction. However, if you are rich enough or stupid enough to pay for your banking you have a separate branch at the back of the branch of this bank. It has counters and very attentive staff. It is almost worth paying for the service if this was your home branch but if you just want to place a cheque in the bank or take out a tenner, the machines should suffice. The ATMs don’t charge if you are a customer of another UK bank apparently.