Ivanhoe Suite

I booked this hotel through
, and I also sent a follow-​up email to the hotel itself to confirm my reservation (having never used London30 before), and they said everything was fine. Four months later I show up there and the hotel door is locked and no one answers the bell. I call a number on the door and am told someone will come to let me in. An hour passes, I call again, and finally a man appears and says, Sorry, but you do not have a room here. I get angry at this point, show him all my documentation (I’ve very careful, plus have lived in Europe and have visited it perhaps 20 times, so am no beginner), and he says, yes, but that doesn’t matter, the owner has several hotels and he’ll move people around, so you now have a room a ½ mile away. Why no call or email, I asked. This man, having gone through this with many travelers, said, «The owner does not care.» So i had to move all my things, and then scramble to meet my son who was meeting me at that hotel (and his cell phone was not working), which caused a few more hours of hassle. When I got home to the States, I immediately contacted the London30 site and got no answer to any of my complaints. So, I’m warning all travelers to avoid that site, this hotel, and the other hotels owned by this owner who «does not care» — one of these is the hotel I was moved to, Berkeley Court Hotel on Upper Berkeley Street; 3 of 4 more are part of his chain, but I don’t know which. All reputable hotel search sites should also strike these hotels off their lists, as I tried to get London30 to do. I am not a fussy traveler and have never complained about any hotel or anything before, but this was so outrageous I feel obligated to pass on my displeasure and this warning.