Jenny Jordan

The beauty treatments provided are good but I just had the most traumatizing experience there as a customer. I went there for a facial and massage this week, it was my first beauty treatment since giving birth at the end of August last year so you can imagine how much I was looking forward to it. I was also planing on using a £100 voucher that my sister had got me for my birthday in October last year. As mentioned, the treatment itself was pleasant but when I went on to pay with my voucher, I was told that there was only £40 left on it. They kept on arguing that I had used it before but I knew I hadn’t: in fact, this was one of my first outings without my baby. I stupidly paid for the difference they were asking for thinking that my sister had maybe only got me £40 instead of £100 and that she would know about this. However she confirmed that night that the voucher was for 100 and even sent me the receipt. The manager called me back today to discuss this issue and he was very aggressive and disrespectful, accusing me of lying and treating me like a thief! He kept on insisting that it was a mistake on my part, even thought I KNOW that the voucher had not been used (and if it had been partially used, the amount on it would have been rectified by them but their explanation there was that I came in before without the voucher… preposterous) He didn’t offer to pay me back and sort of apologized after a long argumentation on my part but he remains convinced that I lied about it. I’m still shocked by what happened and extremely disappointed by this place. I’d of course recommend you to stay away from this place. There are a lot of beauty salons in Belsize and Hampstead, choose one that treats their customers with the respect they deserve.