Life Residential Estate Agents

Terrible non-​chalant agent who did not know any details or specs. We had to constantly harass him about our offer we put through and he seemed to be clueless every time we called. The landlord accepted another offer and we had to call the agent again to get this news. That offer fell through and they called us back to get our business but we found a much better place with a more professional agent.

I wrote a review for these guys when they were Galliard. They are now Life Residential, so thought I would let everyone know by bringing my Galliard review over here.
I was renting a property in Deptford Bridge, so not sure which office this falls under but anyway… So we’ve just moved out and let me tell you they demand that you spend £350 (minimum) on their cleaners for the end of tenancy. If you get your own cleaners, and it’s not ‘up to scratch’ then they bring in their own cleaners anyway and charge you the full £350, even if it’s only a small thing they’re not happy with, so you then end up wasting £550 or so on cleaners!!! They charged us £100 for mould in the toilet which I consider wear and tear, also the flat is super super hot with no AC, so they should ventilate it better if they don’t want mould… Anyway below is my original review, I will update when the dispute and deposit reduction is over.
Do not waste your time, money or thoughts on these so called property managers.
I’ve been living in one of their properties for 5 months and am counting down the days until I can exit my contract. For reference, I’m living in Distillery Tower which is a stunning block in Deptford Bridge, 10 mins away from Greenwich.
Firstly, the fees which you will already know are outrageous. I don’t mind paying fees if I think I’m getting something in return.
Firstly, moving in. I had to email 11 times (no exaggerations, I checked) to get a confirmed time for the ‘check in’ and getting the keys etc. About 5 emails per day the 2 days before I moved in. All of which were ignored until I phoned up and demanded answers.
I get there at noon as per instructed and the property is not ready. Nor in the inventory. The Eastern European lady doing the inventory says she has no knowledge of a tenant moving in or that we were meant to meet. Great. So I sit there in silence for 2 hours while she does the inventory list and then while she tries to think of what to do regarding my keys as no one has given her a set for me. (FYI, she didn’t bother sending the inventory until we had been there 3 weeks or so, after constant chasing).
Secondly, our balcony door was broken when we moved in. This was repaired after a week or so, which was fine. However, 2 months later the issue has popped up again and is broken. They’re trying to blame us, even though we have proof that we did not break it. They’re trying to charge us close to £600 for their dodgy repair. The contractor came around to inspect the door and provide us with a report 2 weeks ago. Have we heard anything from them to confirm or deny or discuss the findings? No. In over 2 weeks now.
No have they bothered setting us up on our electricity or heating bills. I contacted the providers directly, they said it’s Galliards job to get us set up and let us know we are now tenants. So 4 months of bills have now landed on our lap because they didn’t do their job properly.
I’ve been dealing with a lady called Saira. Useless. She has the intelligence of a 4 year old. Contact me directly if you wish to see email proof. That said she never bothers replying to our emails, so the emails I have will be scarce.
Don’t fool yourself just because Galliard have nice properties. They’re not that nice when half your appliances don’t work and no one bothers coming up with a solution for you.

RUIN-​YOUR-​LIFE RESIDENTIAL. AVOID THIS LETTING AGENCY!!! If I was to list all the problems we had to endure
throughout our 1 year tenancy, I would end up writing a Masters Degree
dissertation. So I will have to keep it short. I have come across some
terrible people in my life, but Life Residential are without a single speck of
a doubt the WORST, MOST INCOMPETENT, AMATEUR group of professionals I have
ever dealt with! Whether it be the fake charm used by Mr Hills to entice
prospective tenants into their trap, or the transparent façade through which Ms
Brookshaw and others pretend to know what they are doing DO NOT BE FOOLED. From the RIDICULOUS charges, being late for appointments,
not conducting a proper check-​in inventory, charging a HEINOUS amount for a check-​out
inventory and taking several hundred unnecessary pictures of the flat that was left
in great condition by us, not having
enough keys on move-​in day and so restricting access to the apartment for the
initial TWO WEEKS yet still happily charging full rent, both of our toilet
bowls being dirty upon moving into our brand new flat thanks to
stereotypical use by builders, making us go without heating for TWO MONTHS in
the winter, leaving us in an apartment where the gas pressure in the broken
boiler was so low that it was reported as dangerous, charging several hundred
£s for an end of tenancy clean even though we had also paid for one ourselves, not
even being able to spell properly in emails, taking OVER ONE MONTH to return
the deposit for which we even had to spend
countless hours and days at the computer refuting completely unreasonable
charges for example a stupidly proposed charge for upholstery that was obviously
used and second-​hand upon moving in, and underpaying the deposit return by
several hundred £s! Our complaint to the Head Office was as good as ignored and
we have been treated abysmally. The name itself is ironic. Owing to the distress we have had
to endure thanks to this letting agent, they should consider renaming to DEATH
RESIDENTIAL. At least that would be slightly more honest on their part. As I said, I am keeping this short. This is JUST A FRACTION
of what Life Residential have put myself and my friends through. As much as we
loved our apartment, no tenancy is worth the trauma and stress caused by a useless
and unskilled group of professionals who probably only have a few working brain
cells put together and that’s being generous.

Everything went smoothly and the agent was contactable until the day of the move-​in.
As we waited excitedly to be shown our new flat, the agent said that she only had 15 minutes to check us in. And this was after she had insisted we had to leave work early on a weekday to collect our keys as no-​one in the office could meet us after 6pm.
We were then told that she only had one set of keys, despite us making it clear right from the beginning that it was a couple moving in. When asked, we were told that we should go and make a copy ourselves and send them the bill… like it was not their responsibility at all! This was despite having to pay almost double the check-​in fee for a couple as opposed to one person moving in.
Although there was a professional clean, they had failed to ensure the BT landline of the previous tenant was disconnected. We then had to chase it up ourselves to get it disconnected before we could register a landline under our names.
All in all very shoddy service considering the almost £400 of check-​in fees that we had to pay (and there’s also a check-​out fee when we leave). Stay away from this company, or at least negotiate the agent fees up front before viewing any properties!