Ludlow Thompson

Actually looking for and finding a flat through Ludlow Thompson was a dream of ease. They had several offerings in my desired area and with my desired price point that I found modern, new, appealing, and well-​above my high standard of acceptable… to an extent I had trouble picking! In the end I wound up very content with my chosen flat.
Dealing with them for maintenance issues, however, has been nothing short of a nightmare. When I moved in I discovered that my washing machine leaked and flooded my kitchen floor each time I used it. Despite a multitude of irate calls wondering why I was even allowed to move in with such a malfunctioning appliance it took nearly *six months* for them to finally fix it.
I thought this would be the end of it, but no… Not too long after my washing machine got repaired, mould-​growth began to appear on my ceiling due to a leak above me, which then triggered a cockroach infestation. To say that they were *sloooooow* to respond would be an understatement. I ended up fleeing the flat and refusing to pay rent after about a month and a half of this nonsense before they even batted an eye about the issue… two months after *that* they *finally* got everything fixed, repainted, and some semblance of sorted out so that I could move back in. Nearly a three month ordeal during which I was homeless for two… their slogan is «make us work for you» — ha! Yeah, go ahead and try to make them work for you if you can…
The only reason I don’t give them one star is because I hear that just about every letting agent is London is corrupt in one way or another… and well, they *did* eventually «work for me» in the end — so there you have it.