National Car Rental

No owner’s manual provided with car, so using best judgement I put petrol in (what I later found out) was a diesel vehicle. I explained to National that there was no indication given as to what kind of fuel the car required. They promised an internal investigation but basically blew me off and charged my credit card for $ 600. Never again.

On my first, and to-​date only, visit to the UK, I rented… er, hired, a car to get out of London for a week or two. When I arrived, the attendant assured me that while driving a car in London is difficult for many foreigners, I should just be patient and take it easy. He then went on to tell me about the fellow who once picked up a car and returned it an excruciating half-​hour later, after he couldn’t figure out how to stop circling the block. He assured me that I would do much better than that, and happily, I did.
Upon returning the car, the attendant apologized, saying that there was something wrong with the car. I hadn’t noticed anything wrong at all, so I asked what the matter was. The car, he said, had a broken odometer: it was reading over a thousand miles driven since the car was picked up. He wasn’t expecting anyone to drive out of the city, much less to Brighton, Bath, Wales and back.
Though it was several years ago, I remember that was possibly one of the best car rental experiences I’ve had. Friendly and attentive people.