Olivers

Oliver’s are the most incompetent people we have ever met.
After seeing a flat we loved and signing the lease, every step of the way has been filled with inadequacy. From getting repairs done that the landlord had requested during our moving in (May 2012), which are STILL outstanding (their unreliable contractor has been to measure up the fixing of a shelf 3 times and has still not delivered), to problems with a leaking boiler, to now problems with a broken boiler — calls are not returned, there is no communication between members of staff at Oliver’s or with ourselves, there is no appreciation of the fact that an unheated flat with no hot water for a month in Nov/​Dec is NOT acceptable and an EMERGENCY — and almost ALL of their contractors are either crap or completely unreliable, unreachable and great at disappearing into thin air.
So bottom line is — no matter how great the flat — don’t go there. I am apoplectic and considering moving out of a lovely flat, JUST because of Oliver’s. If you are the landlord — don’t go there — these guys will scare away any potential tenants.
The only use I can think of at the moment for Oliver’s is maybe running courses in failure and incompetence. Appalling company, appalling people, appalling «service».

This is possibly the worst address to rent /​let /​buy from in all of London. There was exactly one moment when the agents at Olivers did a splendid job: right before signing the contract. After that, it was all downhill. We found out later that they had been lying to push us into signing the contract. Suddenly, no one cared to answer emails anymore. False information was passed several times. After the tenancy, finding a new tenant was a nightmare that ended in absolute chaos do yourself a favour, don’t ever get in bed with these guys

As a tenant probably one of the worst I have experienced.
Could not get them to correctly spell important information in the contract. After months of saying they would fix it, they only got belligerant with the requests to do so. Never apologised and as a result it might be difficult to get references as the information kept was incorrect and went on until the end of the first year. At the same time, the relationship with the landlord/​owner of the flat could not be better.

Do not use Oliver’s. As simply as that.
Why are the negative reviews now minimised under positive reviews? The layout of the website illustrates positivity that Oliver’s Town does not deserve!

Nice shiny modern and slick website with seemingly reasonable properties and seemingly nice and understanding staff.
Cue the past two weeks of unreasonable stress from an agency that has through our experiences shown us that it is just purely incompetent through and through.
It took nearly a week to arrange a viewing to see one flat. Just one. And we had to do the chasing, every day. Despite the agent’s reassurances that he would call us back at this time, or the next day, we ended up calling every morning to see if we could view it, only to be told that nope, the tenants had locked the bottom lock again.
Upon finally viewing the flat and making a decision, putting the holding money down, within say half an hour, it took a whole week for the estate agent to be able to get in touch with the landlord and tell us that he wanted more money because he was paying council tax and that was included in the rent. (Not a very well informed agent, it seems.)
We made another offer, considering that council tax was included, which obviously they took ages to get back to us once again. Negotiations back and forth until eventually, our offer was refused because the landlord wanted more money.
Fine, we ‘ll look elsewhere. Only to have another call regarding the refund (funny how all of a sudden when it comes to taking your money back, they’re attentive) saying that the initial offer we made was accepted.
So two, nay coming up to three weeks of unnecessary stress over an initial offer that was accepted by the landlord in the end. I am really disappointed in their service, in the way we have been treated by them and also just their lack of consideration that we are their clients.
So much for customer service, it does not exist here. I wouldn’t recommend this agency to anyone. Ever. Pain in the ass through and through.

appalling service. They just don’t seem to be very on the ball.