Perfect UK Removal

AVOID THIS COMPANY!!! The service was fine at the beginning, so I have transferred 20% of service charge to their account. However, when they delivered the packing materials to my flat, 80% of boxes are used and some of them are even dirty. Therefore, I called their company and complained. The stuff assured me it is the mistake made by the driver, he is terribly sorry, and he will deliver the new boxes himself. On the next day, I have spent an hour waiting for someone to arrive, then I called the company again. The stuff told me he is sorry about this, and he will get back to me after calling his colleague. Not only one one has arrived at the end, but no one has ever called back. They called me this morning when I request for 20% of service charge to be refund, as I cannot put my faith on this type of service. Their stuff can’t be more friendly and told me that they are not charity so the money is charged for what they have done so far. Well, 65 pounds for the used boxes, 2 hours of waiting time, and unlimited stress to find another moving company at the last minute, FAIR ENOUGH! So, I would advise anyone who intend to use this company, please avoid them. Their stuff told me I am WELCOME to post this experience online as they cannot see what have them done wrong.