Perry De Montaignac

The problem with PDM is that its service really fluctuates. When it’s good it appears to be good and when it’s bad it’s really bad, and from reading the rest of the reviews here that certainly seems to be the case.
Personally I won’t be recommending PDM. I was actually recommended to use PDM by a friend who had her Ellie Saab dress cleaned by them, she had no trouble at all so she let me know of their details. I on the other hand wasn’t so lucky
After filling in the forms on the website and paying the amount requested, I had my dress collected as promised on an agreed date from my flat. The advised amount of weeks passed and I still had not heard from PDM so 2 weeks after the date I was told it would be ready i gave them a call.
PDM were apologetic and polite on the phone and arranged to have the dress delivered back to me on a date that suited me. The dress came back on the designated day, however when i opened the box and saw my dress it was in exactly the same state that I had given to them. the bottom of the dress was still dirty and absolutely nothing had been done, there appeared to be no attempt to clean it as even superficial marks were still there. I called PDM immediately, told them i was unhappy at the service, especially considering the amount I had paid and that told them that i thought my dress had not been cleaned whatsoever. They were once again polite but told me that it had been cleaned (which honestly could not have been true) and said that there were some stains that would never come out, I was then told that i could have it sent back at no extra charge and have the dress cleaned again, with the risk of the detergents marking it. I put my trust in them and decided to do it. Weeks passed which was fine as I was away travelling, when i got back i arranged to have my dress delivered I finally opened the box today and to my absolute horror my dress was not in the box that they had couriered over, all that was in it was tissue paper and the bag the dress came in, there were 3 thoughts going through my mind a. the courier had stolen my dress, b. PDM had ruined my dress and were buying more time or c. PDM ruined it & would then say they had lost it to say i was furious was an understatement, particularly as my dress is from Valentino Once again I called PDM this time asking where my dress was as it wasn’t in the box returned to me. The person on the end of my phone was apologetic and had no idea but called me back 10 minutes later and told me not to panic as he had found it and it was fine. At this point it was too late, I was already in a panic and in the car on my way over to PDM When i arrived my dress was sitting in an open box waiting for me. I gave it a good inspection and was relieved to see that it was indeed my dress and that it was actually clean, there were no dirty marks from the day of my wedding or from the detergent. Seeing my dress and examining where the dirty marks were as well as how it was folded today, I have absolutely no doubt that it was never cleaned in the first place.
PDM is a complete farce and a shambles. Whilst the people I have spoken to on the phone and who i saw in person today have been polite and courteous, in no way does this mean that their service is great or worth the money. The fact that there is no option of having your money back for poor quality service is very frustrating. If you are willing to take a gamble with PDM then i wish you all the best but I honestly would suggest that you ask the shop where you bought your dress to recommend somewhere to take your dress to be cleaned or read extensive reviews from anywhere else you plan to take it. Don’t waste your money or time with PDM.

Having read Mel’s review that talks about her lost dress, I am getting extremely worried. I sent my dress of to PDEM 2 months ago. It has been cleaned (or so they say) but AGAIN they have run out of boxes. They DID phone me at 3.30 on the afternoon before my dress was due for return to tell me this — by which time it was too late to cancel my leave day. As such, I have requested a Saturday delivery, but have been warned the couriers are «less reliable», so now am reconsidering. I am being constantly fobbed off, given false info and not receiving promised call backs. In addition, there is no info on the site they they currently have no boxes.
Is the lack of box excuse a way to cover up the fact that they have lost or ruined my dress?
I would suggest they are avoided at all costs.

As a professional company we would very much like to address the review posted 10 November 2010. Upon receiving the mentioned Jenny Packham dress we contacted the customer to say that the crystals on the dress should be removed before cleaning and then put back on afterwards. We clean a lot of Jenny Packham dresses and know from experience that there is a risk to the crystals during the cleaning process. Unfortunately there is an additional cost to removing the crystals and so the customer (against our advice) prefered to take the risk and leave them on. Having told the customer there was a risk before cleaning we feel it a little unfair to now blame us for very problem we warned her of.
As a company we believe in being very open and should anyone have any questions regarding this particular situation then we would be delighted to speak with you either on the telephone (0871 437 2848) or via email (
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